Customer Success Manager
il y a 10 heures
Within your #OneTeam You will be in charge to secure adoption and drive customer satisfaction You will build customer loyalty to fight churn You will reduce Time-to-Value for OVHcloud’s customers You will increase account income through cross-selling & upselling You will bring the voice of the customer and advocate him within OVHcloud Your main responsibilities Trusted Advisor : build and maintain a strong and trustworthy relationship with your portfolio of customers. Collaboration : work closely with other teams within OVHcloud, to ensure that customers needs are incorporated into the product development process. Customer Advocacy : act as an advocate for the customer within OVHcloud. Onboarding on new services : help customers get started with the product or service by providing trainings and resources. Adoption and Expansion : assist customers in adopting or growing their usage of OVHcloud’s services, while reducing time to value from their investment. Your future impact In 6 months You will complete onboarding et training to be able to pitch OVHcloud’s solution. You will manage a portfolio of customers : support them on a daily basis in using the product or service You will monitor various action plans and analyze the results and performance indicators, particularly on the loyalty of your accounts You will take part to internal projects and contribute to team meetings And in 1 year You will develop and enforce your customers' interactions You will become a CSM Referent to at least one Sales’ cluster You will lead international OVHcloud's initiatives You will undertake various loyalty initiatives, notably with the product and marketing team to create programs or to develop new features You will be autonomous to deploy an OVHcloud’s Success Account Plan (SAP) with your customers Skills required You are customer centric, and you have a demonstrable experience Customer-facing interactions. You have experience in Information Technology field (Cloud, network, operating systems, storage and / or virtualization) and know the benefits and challenges of moving to the cloud You are equipped with strong interpersonal skills : diplomacy, eloquence, enthusiasm, and commercial flair You have communication skills in English (B2 level required) You are dedicated and want to have a positive impact on your internal and / or external contacts You know how to evaluate and control the risk and manage situations of conflict You are organized, disciplined, and have a good team spirit You collaborate easily with cross-functional teams You are autonomous and know how to take initiative You have a curious mind and be comfortable with financial concepts, numerous communication and CRM tools. That's a plus You have vertical & sector knowledge You have an ITIL certification #J-18808-Ljbffr
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Customer Success Manager
il y a 9 heures
Les Ulis, France Dune Temps pleinJoin to apply for the Customer Success Manager role at Dune Get AI-powered advice on this job and more exclusive features. About Dune Dune is on a mission to make crypto data accessible. We’re a collaborative multi-chain analytics platform used by thousands of developers, analysts, & investors to understand the on-chain world and the frontiers of finance....
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Customer Success Manager
il y a 11 heures
Les Ulis, France Optimy Temps pleinCustomer Success Manager (French/German) At Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact. Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350...
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Customer Success Manager
il y a 14 heures
Les Ulis, France Optimy Temps pleinAbout Optimy At Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact. Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries...
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Remote Customer Success Manager: Kids Bikes
il y a 11 heures
Les Ulis, France Gibus Cycles Temps pleinUne marque de vélos pour enfants recherche un Customer Success Manager. Le candidat idéal devra garantir une excellente expérience client avant et après l'achat de vélos. Les responsabilités incluent la gestion des demandes des clients, un suivi logistique efficace et l'optimisation du service après-vente. Une bonne communication et la capacité à...
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Optical Customer Success Engineer
il y a 12 heures
Les Ulis, France Nokia Temps pleinOptical Customer Success Engineer at Nokia At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our customers, so they are always close at hand to provide expert support. CSEs are true subject‑matter experts and an essential piece of Nokia’s ability to offer top‑tier Technical Support services. They act as...
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Customer Success Architect | Adoption
il y a 12 heures
Les Ulis, France OVHcloud Temps pleinA leading cloud services provider in France is looking for a Customer Success Manager to enhance customer satisfaction and retention. This role requires building relationships with clients, collaborating with cross-functional teams, and advocating for customer needs. Ideal candidates will have a strong background in Information Technology, excellent...
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Stage Customer Success
il y a 11 heures
Les Ulis, France Incenteev Temps pleinUne start-up innovante cherche un·e Customer Success Manager en stage pour comprendre et adapter la plateforme aux besoins des clients. Ce rôle implique la gestion des demandes clients et la collaboration avec l'équipe. Les candidats doivent être en Master avec une spécialisation tech/data, maîtriser Excel et parler anglais couramment. Le stage est à...
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Senior Customer Success Manager
il y a 1 semaine
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Senior Customer Success Manager
il y a 1 jour
Issy-les-Moulineaux, Île-de-France ServiceNow Temps pleinCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...
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Stage: Shape Customer Success
il y a 11 heures
Les Ulis, France Incenteev Temps pleinUne start-up innovante dans le domaine du management recherche un(e) Customer Success Manager pour le début de janvier 2026. Vous serez responsable d'améliorer l'expérience client à travers la mise en œuvre de solutions sur-mesure. Ce stage de 6 mois à Paris 15ème vous permettra de travailler en étroite collaboration avec une équipe dynamique. Une...
