Manager Delivery Operations

🌱 About us Greenly was founded in 2019 by Alexis, Matthieu and Arnaud with one mission: make carbon management as essential as financial management. Today, we are a global leader in carbon accounting, proudly B-Corp certified and part of the French Tech 120. Our climate suite combines smart data collection with intuitive automation, helping companies measure, reduce, and report their emissions with ease — supported at every step by our in‑house climate experts. 💚 More than 3,500 companies in 20+ countries use Greenly to manage their climate strategy: from carbon assessments and life‑cycle analyses to SBTi trajectories and compliance with CSRD and CBAM. We are now a team of 200+ people from 40+ nationalities, based in Paris, London, Barcelona, and New York. 🌎 To date, we’ve tracked over 200 million tons of CO₂ through our platform. Our next milestone: 10,000 clients and one billion tons of CO₂ under management. 🌱 Our Values Ambition for climate: Minimize GHG emissions, maximize climate impact Deliver with agility: Work in small increments: fail fast, learn fast, win fast Own your opportunities: Achieve outstanding results by showing initiative and accountability Feedback paves the way: Succeed as a team by helping others progress Curious to know more? Check out our Culture Book, blog, and youtube channel 🎥 🌱 About the team You’ll join Greenly’s Delivery organisation — the team that brings carbon accounting to life for companies tackling more complex climate challenges. We also support clients whose needs go beyond the standard delivery flows: larger accounts, advanced climate topics, or situations where customer needs don’t exactly fit our standard processes. 🤝 This Professional Services perimeter is where we work with strategic clients who require deeper engagement, tailored execution, and strong project leadership. It’s a space where you’ll combine client excellence, smart effort, and sharp project management to deliver high‑quality results — while helping Greenly continue to evolve toward more scalable, product‑led delivery. 🚀 🌱 About the role We’re looking for a Manager for Professional Services Delivery who will lead the team supporting Greenly’s most complex and strategic clients. This role is a blend of people leadership, project excellence, and top‑level client engagement. It requires someone who is structured, assertive, strong with ambiguity, and able to guide demanding clients while keeping teams motivated. The ideal profile is an all‑rounder: someone who enjoys both leading people and being hands‑on in delivery, who thrives in complex situations, and who can navigate technical climate topics with ease (even without being a deep technical expert). 🌍 Your responsibilities: Lead the Climate Experts delivering professional services for complex, high‑expectation clients Own end‑to‑end delivery excellence: scoping, planning, communication, and project quality Involvement in contract negotiations to ensure customer/delivery alignment pre‑sales Manage stress, shifting scopes, and highly demanding stakeholders with calm and structure Create strong, trust‑based relationships with clients — while keeping boundaries clear and healthy Improve workflows, documentation, resource allocation, and ways of working within the team Partner with Product to share recurring patterns and opportunities for future standardisation Foster a team environment that is caring, stable, and mindful of workload & well‑being Collaborate closely with Sales and other Delivery teams to ensure a coherent client experience Objectives / Key Metrics: Net Retention: maximise customer satisfaction, identify upsell opportunities, and grow strategic accounts within Greenly, in collaboration with Account Managers 🙏 Gross Margin: maintain a healthy gross margin so we can serve more customers sustainably, without overloading the team Drive the product roadmap for Enterprise, based on quantified customer needs Reporting line: COO and/or CTO 🌱 Skills to succeed What we’re looking for: Strong experience in project management, customer delivery, or complex operational roles Outstanding client communication skills — clear, structured, assertive ✨ Comfortable with climate & carbon accounting concepts (not necessarily an expert yet) Able to handle high‑stakes clients, tight timelines, and conflicting priorities Great people skills: coaching, support, honest feedback, team motivation Comfortable working with engineering‑minded profiles (analysts, climate experts) Strong cross‑team collaboration with Sales, Product, and Leadership 💚 Calm under pressure; good at bringing clarity, structure, and decision‑making You are fluent in English and French 💬 What success looks like: High satisfaction from strategic clients, with clear and predictable delivery 🤝 Controlled scopes, fewer escalations, and well‑managed expectations Stable, motivated, and supported Professional Services team Clear documentation and repeatable practices for complex engagements 🌱 Insights shared with Product to help Greenly evolve toward more scalable delivery 🌱 Perks & benefits 📍 Beautiful offices in the heart of Paris (9ᵉ arrondissement) 🏠 Flexible remote work options ⚒️ Top‑notch tools to help you do your best work 🩺 Private medical insurance with Alan (including mental health support), 100% covered 🚅 50% Navigo reimbursement for public transport 🥗 Sustainable lunch vouchers via Ekip 🤸 Partial coverage of your Gymlib subscription 🤝 A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people 🌱 The recruitment process First discussion and introduction to the role Prepare and present a case study exercise Final interviews Provide us with 1-2 references to complete the recruitment process We welcome you during our onboarding week 🥳 We’re a team shaped by diverse experiences and ideas. If you’re excited about the role but don’t match every requirement, we still encourage you to apply — you may be the right person for the team. 🙏 #J-18808-Ljbffr