Programs & Member Services Admin

Reporting to the Operations Manger the position is the primary point of contact for Sovereign Lake Nordic Centre members for programs. Applicants must have exceptional communication skills, have a positive attitude and work in a dynamic and often fast-paced collaborative team environment. Other requirements include being prepared for the physical demands of the job and available to work through the holidays.

Work Schedule

September 14 to October 31 (10-15 hrs/week)

November 1, 2026 to April 3, 2027 (35 hrs/week, 28 hrs at SLNC lodge)

April 4 to May 31 (15 hrs/week)

Wage: $26/hr

Additional provided perk: SLNC Family Pass

SKILLS AND QUALIFICATIONS

• Working knowledge of nordic skiing and ski area operations
• Energetic and outgoing personality
• Experience with online registration and POS systems and other computer software platforms
• Ability to take direction, function independently, and manage multiple tasks and groups
• Demonstrated problem solving skills and ability to think and act independently
• Demonstrated team leadership and supervisory skills
• Ability to function in a team environment
• Demonstrates strong administrative and delegation skills
• Exceptional computer skills (word processing, web, WordPress, Google Workspace, Microsoft Office Suite, and information management)
• Occupational First Aid Level 1 or equivalent is required (Sovereign Lake can provide training)
• Superior written and verbal communication skills in working with team members and the public
• Physically fit – able to lift and/or pull 30 lbs and stand for long periods of time

GENERAL RESPONSIBILITIES

Leadership and Supervisory

• Ensure prompt communications, preseason recruitment planning, and ongoing Program development and growth
• Manage Programs Database and Coordinate with Coaching/Coordinator Team Leads
• Coordinate with the Operations Manager and Guest Services for Program rentals
• Act as the Program Recruitment Lead

Administrative

Program Pre-Season

• Work with the Operations Manager to create a registration platform for all Programs
• Oversee Registration of all program participants and coordinate with appropriate coaches/coordinators to ensure they are in appropriate groups and age groups
• Organize coaching courses with CCBC
• Tracking of all youth and master’s program volunteer coaches and leaders
• Collect Coaches CRC and file them securely
• Manage coach certifications on a spreadsheet following Safesport requirements, updating the Board Safesport Officer annually

Member Services (Approximately 3 hrs per day for all service needs)

• Operating POS for ticket sales and retail purchases
• Handling cash and conducting daily cash outs independently
• Assisting with online ticket sales
• Book lessons as required
• Creating, processing & printing of gift certificates
• Ensure effective and organized documentation of rentals and waxing services
• Monitoring, answering and referral of general telephone, web or email inquiries
• Represent frontline staff on a Joint Health and Safety Committee

Program In-Season (Approximately 4 hrs per day for all program needs)

• Establish and manage volunteer needs in software with Volunteer Coordinator
• Schedule regular Program staff meetings and record minutes
• Manage tracking, expenses, billing, and ensuring payment of program participants
• Ensure all Code of Conduct, photo release, and other documents are signed
• Respond or forward all emails and communications from parents, athletes, and prospective Program participants
• Schedule & book Program Committee meetings
• Assist Program staff and Chair to create agenda for the Program Committee meetings
• Communicate, distribute information, and manage documents on behalf of the Program Committee
• Work with the GM and social media Contractor to manage Social Media Accounts and Program newsletter communications
• Assist the coaching staff with administrative tasks as needed and as time allows
• Create monthly program registration reports and meeting minutes for GM to present to the board
• Develop (in collaboration with all staff) a Program calendar of events, including all training sessions and competitions

Facilities Operations

• General clean-up, snow shovelling, wood chopping/restocking, and garbage pick-up
• Standard janitorial duties & restocking of product
• Carry out daily maintenance of facilities
• Manage the distribution and maintenance of all Program ski rental equipment & report safety issues to the Operations Manager. <