Digital Employee Experience
il y a 6 jours
Digital Employee Experience (DEX) Consultant NexthinkJob Openings Digital Employee Experience (DEX) Consultant NexthinkAbout the job Digital Employee Experience (DEX) Consultant NexthinkDigital Employee Experience (DEX) Consultant NexthinkEnabling proactive IT operations and user-centric analytics through Nexthink platform administration and consultingPosition OverviewWe are seeking a skilled Digital Employee Experience (DEX) Consultant with hands-on expertise in Nexthink platform administration and consulting. In this role, you will leverage Nexthinks powerful analytics, automation, and remediation capabilities to optimize IT services, improve employee experience, and provide actionable insights into endpoint health and user satisfaction.You will serve as both a technical lead and strategic advisor, working across IT operations, support, and service management teams to deploy, configure, and evolve the use of Nexthink within the organization.Key ResponsibilitiesNexthink Platform AdministrationAdminister and configure Nexthink components (Collector, Engine, Portal, Remote Actions, and Campaigns)Manage Nexthink integrations with ITSM platforms (e.g., ServiceNow) and directory services (e.g., Entra ID / Active Directory)Perform upgrades, patching, license management, and health checks of the Nexthink platformMonitor platform performance and ensure availability, scalability, and securityDigital Experience Monitoring & AnalyticsDesign and build dashboards and investigations to monitor endpoint performance, application usage, and user experienceDefine KPIs and alert thresholds for digital experience, compliance, and endpoint stabilityLeverage Nexthink to proactively detect, diagnose, and resolve performance degradation or anomalies across devicesCreate automated workflows and Remote Actions to remediate common IT issuesDesign targeted Nexthink Campaigns to collect user feedback, improve satisfaction, and guide change initiativesAnalyze sentiment data and support data-driven decisions to improve employee IT experienceWork with support teams to reduce tickets and enable proactive service managementConsulting & Strategic GuidanceAct as an internal consultant on digital employee experience best practicesAdvise IT leadership on leveraging Nexthink insights for endpoint modernization, desktop transformation, and service optimizationTrain and support teams in using Nexthink investigations, visualizations, and remote actionsRequired Qualifications6+ years of experience with Nexthink platform administration and analyticsDeep understanding of digital employee experience (DEX) concepts and IT performance monitoringProficiency in building custom dashboards, remote actions, investigations , and campaigns in NexthinkFamiliarity with endpoint environments (Windows/macOS), EUC infrastructure, and IT operationsExperience integrating Nexthink with ServiceNow or other ITSM toolsPreferred QualificationsNexthink Certification (Nexthink Associate, Nexthink Professional, or equivalent)Strong scripting skills (e.g., PowerShell, Python) for custom remote actionsExperience with ITIL processes , proactive support, and experience-level agreements (XLAs)Familiarity with device telemetry , compliance, patching, and endpoint configuration managementExperience with DEX strategy implementation or digital transformation programs #J-18808-Ljbffr
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