Senior Lead, CX Process

Il y a 5 jours

Paris, Nouvelle-Aquitaine, France backmarket Temps plein

Back Market is seeking a strategic Senior Lead Process Manager to guide our Process Managers and own the CX for a key product vertical. You will shape vision, strategy, and the roadmap for process improvements, balancing efficiency with world-class customer experience.

You will drive governance, automation, and self-service initiatives, working with AI-native tools, and collaborate with product, tech, and operations to deliver measurable CX impact.

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