Velocity Sales
il y a 1 semaine
Join to apply for the Sales Support Specialist FR/EN role at Yousign As a Sales Support Specialist, you will be in direct contact with customers and prospects in France and all around Europe, helping them get the most out of Yousign’s SaaS platform. Your mission is not only to provide outstanding support but also to drive small deal closures, ensure customer satisfaction, and identify opportunities for growth within our existing customer base. This is a hybrid role between support and sales, giving you end-to-end visibility over the customer lifecycle in a high‑impact SaaS environment. You’ll work closely with Sales, Customer Solutions, and Product teams, gain experience in customer relationship development and revenue generation, and build the skills and track record to grow into a full Sales Role. Missions Support – Guide and assist prospects and customers using Yousign’s SaaS application, ensuring timely and high‑quality responses in line with SLAs, and resolving low‑complexity issues while identifying opportunities to scale solutions. Closing – Engage prospect and existing customers to qualify needs and develop small‑scale commercial opportunities, closing deals autonomously to contribute to monthly revenue targets. Retention & Growth – Monitor and support customer usage to reduce churn, promote adoption, identify upsell and cross‑sell opportunities, and collaborate with Sales or Success teams for expansion potential. Relationship Management – Build strong relationships with customers, coordinate renewals for small accounts, and ensure a smooth and positive customer journey. Who you are Previous experience as a Sales Development or Inside Sales representative, ideally in SaaS. Fluent in French and English (professional level in English for internal use); knowledge of other European languages (Italian/Spanish/German) is a plus. Prior experience using Salesforce or a comparable CRM is a plus. Highly collaborative, organized, with strong prioritization skills. Available to work from our Paris office at least 4 days a week. Seniority level: Entry level Employment type: Full‑time Job function: Other Industries: Software Development #J-18808-Ljbffr
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