Senior Manager, Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.Genesys powers billions of customer experiences each year with an AI-first, all-in-one CX platform trusted by 10,000+ organizations in 100+ countries. Recognized as a leader by Gartner and Forrester, we help customers orchestrate end-to-end journeys that deliver measurable outcomes.We are looking for a Senior Manager Sales to lead and scale a **cross-industry enterprise sales team (5–6)** to win **new logos** and **expansion** deals in France across Manufacturing, Travel, Transportation, Retail and Logistics. You will own the **GTM**, pipeline, forecast, and partner co-sell motions (with **AWS, ServiceNow, Salesforce** and GSIs), with a specific focus on **AI-attached** value propositions.## **What you’ll do****Strategic leadership & GTM*** Own the **country GTM** for Cross-Industry: segmentation, territory design, account prioritization, and partner coverage.* Build a differentiated **ecosystem-led motion** with AWS/ServiceNow/Salesforce and GSIs; define joint plans and governance.* Champion an **AI-first narrative** (use cases, ROI, value engineering) and raise **AI attach** on every qualified opportunity.**Team management & coaching*** Lead, hire, develop and retain a **team of 5–6 AEs/Account Directors**; set clear expectations, run weekly 1:1s and deal/prioritization reviews.* Coach with **MEDDICC / value selling** rigor; drive exec-to-exec access and multi-threading at C/D-level.**Pipeline, forecast & execution discipline*** Drive **≥3× coverage** (Enterprise) and **≥2.5×** (Commercial); enforce CRM hygiene and stage integrity.* Run a **weekly forecast call** (own number and call risk) and a **monthly QBR** (account plans, deal strategy, partner plan).* Partner with **SE, BDR, Marketing, Customer Success, Partner Sales** to execute campaigns, account mapping, POVs and references.**Market presence & influence*** Represent Genesys at **steer-cos, exec briefings, conferences and industry communities**; build a senior network of influencers and consultants.* Co-create lighthouse references and success stories in target verticals.## **What success looks like (12-month outcomes)*** **Bookings:** Hit/beat annual **GACV** target with balanced **New Logo** and **Expansion** mix.* **Pipeline:** Sustainable **≥3× (LE) / ≥2.5× (MM)** within 90 days; partner-sourced pipe ≥ **30–40%** of adds.* **AI attach:** **≥35%** of qualified opportunities with AI components; measurable AI-driven ACV.* **Conversion & predictability:** Stage-to-stage conversion uplift; **forecast accuracy ≥90%** (within ±10%).* **People:** Team fully staffed; **ramp time ≤ 6–9 months**; high engagement; clear succession and development plans.## **You’ll bring*** **10+ years** in complex **enterprise SaaS/cloud** sales with consistent overachievement; **5+ years** people leadership.* Proven leadership of **large, multi-stakeholder deals** (6–18-month cycles; multi-million ACV), ideally in the named industries.* Demonstrated **partner co-sell** success with **AWS/ServiceNow/Salesforce** and **GSIs**; strong partner network in France.* Mastery of **MEDDICC**, executive storytelling, business case/ROI, and **value engineering**.* Fluent **French & English**; excellent executive presence and negotiation skills.* Experience managing **diverse & hybrid teams**; comfortable with travel across France (≈ **30–40%**).## **Nice to have*** Hands-on with **Salesforce CRM**, forecast tools (e.g., **Clari**), enablement/recording (e.g., **Gong**), **ABM** and **RevIQ-style** sales GPTs.* Background in **consulting**, **contact center/CX**, or **AI/analytics** platforms.## **Ways of working (France)*** **Hybrid** role based in Issy-les-Moulineaux.* Competitive **compensation** and benefits.If a Genesys employee referred you, please use the link they sent you to apply.**About Genesys:**Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .**Reasonable Accommodations:**If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.**Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.***Please note that recruiters will never ask for sensitive personal or financial information during the application phase.*### Join our Talent Community.Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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