Regional Operations Manager, France

il y a 7 jours


Paris, France Upway Temps plein

Central Operations Manager – France Join Upway in Paris as a Central Operations Manager, leading a team of Customer Care agents and overseeing logistics for e‑bike operations. Role Overview Upway is expanding its Operations team in France. The Operations team’s mission is to create the largest and highest‑quality e‑bike offering for Upway shoppers by sourcing, refurbishing, and delivering e‑bikes to their new owners with a seamless customer experience. Responsibilities Scale, lead, and coach the Customer Care team (10+ agents) Own logistics setup & routes for France operations: optimize costs, service level, and build long‑term partner relationships Deliver the best logistics and support metrics (ETA, SLA, NPS) Champion the customer perspective and proactively share insights with internal teams to drive improvements Manage relationships with suppliers, manufacturers, and partners Design, implement, and improve processes to optimize customer experience and financial efficiency Set up tools and dashboards for accurate visibility of central operations Collaborate closely with the France UpCenter Operations team and other internal stakeholders Qualifications Strong academic background in engineering, finance, business, or a related field 6+ years of experience in Operations, Finance, Consulting, or an equivalent role Fluency in French and proficiency in English Excellent communication and leadership skills Outstanding problem‑solving skills with a keen eye for detail, root‑cause analysis, and data interpretation Deeply customer‑centric, always striving to enhance the Upway experience Comfortable working in a fast‑paced, changing environment Enthusiastic about change and dynamic work settings Readiness to work on‑site in Gennevilliers – Grésillons (RER C) Benefits Equity shares in the form of stock options Opportunity for high responsibility and personal growth Fast‑paced decision making and a collaborative culture Work on a leading electric mobility product committed to sustainability Compensation: €60,000 – €80,000 per year. Legal: Upway is an equal opportunity employer. All qualified applicants will receive consideration for employment. #J-18808-Ljbffr


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