Field Services Representative

Required qualificationsPreviousexperience asaField Service Representative (FSR)or similar rolesupporting a DoD customer at the CCMDlevelMinimum of8years’experiencewith BS/BA OR 12 years without a degree OR 10 years with AS/AAor6years’ experiencewith MS/MA, or3years’ experiencewith PhD.A current, active DoD security clearanceat the TS/SCI levelUS citizenship isrequiredWork EnvironmentLocation: Djibouti, AfricaOn-site expectations: Full-time on-site presencerequiredfor equipment management and asset trackingTravel: May require occasional travel to CONUS and OCONUS sites forlogisticscoordination and facility assessmentsWhy Join Us?Be part of a mission-critical team supporting the client and its mission partners in deliveringcutting-edgeC2ISR capabilitiesWork in a dynamic and collaborative environment at Pope, supporting critical national security operationsManagecutting-edgecommunications and sensor systems that directlyimpactoperational readinessAccess to professional development opportunities and career growth within the intelligence and cybersecurity communityOpportunity to work with advanced tactical communications technologies and AISR systems#C2ISRJoinPeraton'smission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized bycutting-edgeC2ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team.We areseekinghighly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount.Specifically, we are looking for a TS/SCI clearedField Service Representative (FSR)- Senior to support this missionin Djibouti, AfricaResponsibilitiesAs aField Services Representative - Senior, you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include:Plans and leads field service operations for major C2ISR system installations, pre-deployments, deployments, and crew change-outs as member of global mobility/rapid deployment team, as outlined in PRDs andPeratonFSR Framework.Drives the strategic implementation of advanced setup, configuration, operational testing, and comprehensive troubleshooting methodologies for C2ISR systems and components (RF and networking equipment).Functions as a technical expert in optimizing teardown, packing, and shipping processes, including complex Return Material Authorization (RMA) procedures.Oversees the provision of on-site training to ensure comprehensive technological knowledge transfer to end-users on C2ISR system operations, configuration, and troubleshooting.Providesexpert guidance to FSRs, project managers, and Government personnel on complex field service challenges, system integration issues, and technical support best practices.Evaluates the overall effectiveness of FSR support,identifyingtrends, and recommending major changes to enhance efficiency, system uptime, and mission impact.Mentors and supervises journeyman and junior FSRs, fostering skill development and ensuring consistency in field service quality and adherence to best practices.Leads collaboration with key technical staff,logistics, and engineering teams to align field service activities with broader C2ISR objectives and PRD requirements.Architects and authors comprehensive Field Maintenance and Support Reports (FMSRs) summarizing deployed FSR activities, completed repairs, and outstanding issues/trends for Government attention.Establishes and enforces adherence to established FSR guidelines, quality standards, and all regulatory requirements as defined in PRDs.Utilizes the followingTO Management & Financial Tracking Tools: Microsoft Power Platform (Power Apps, Power BI, Power Automate); G Invoicing API; ASSIST portal integration; variance analysis dashboards; MS Project; Primavera; GFP management modules; WBS tracking systems; ServiceNow; Jira Service Desk; automated RIP/CTP/TAR workflows; SharePoint libraries; Confluence; Microsoft Search; lessons learned databases; video library repositories;eMass, Archer GRC; internal audit portals; Excel/SharePoint audit templates; CMDB with version control; Power BI with R/Python integration; Tableau; predictive analytics engines; Teams; Azure AD role based access; mobile access via Power Apps.Utilizes the followingRole Specific Tools: Deployment logistics platforms for rapid global support; SATCOM gateway troubleshooting kits (RGEP/IGEP integration modules, L3 Harris SRVT converters); portable diagnostic tools for ISR platforms and ground stations; ticketing and incident management systems (ServiceNow, Remedy); stakeholder communication dashboards for field issue visibility; SOP/QRC libraries for standardized field support processes; lessons learned repositories for installation and sustainment practices; configuration management databases (CMDB) for deployed assets; variance and utilization analysis tools for field operations; compliance audit checklists for DoD field service standards; predictive analytics engines for failure forecasting and preventive maintenance; mobile collaboration tools for real time coordination with engineering teams. #J-18808-Ljbffr