Fullstack AI Support Engineer

Alan’s Support Area builds smart products that deliver scalable customer service to over 1M members. You will work on AI agents that provide immediate, personalized answers for roughly 50% of member inquiries, and build the cockpit and tooling that enables human experts to seamlessly take over and enrich the service.

As part of a collaborative, learning‑driven environment, you will mentor junior engineers, influence product direction, and help extend healthcare‑tech capabilities across our