Senior Care Ops

Join to apply for the 🌐 Senior Care Ops role at Alan 1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. You. Better. With Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system. By connecting all aspects of care—private, public, and direct to consumer—we Create the most member‑centric healthcare experience. Through deep engagement, we empower everyone to overcome day‑to‑day health obstacles and live healthier lives. We partner with 35K+ companies of all sizes, serving more than 1M users, and have reached 770M+ in ARR. Our team of 700+ people operates across France 🇫🇷, Spain 🇪🇸, Belgium 🇧🇪, and Canada 🇨🇦. How We Do It Mission is the Boss: long‑term thinking, mission above all else Member & customer‑led: obsessed with solving problems and delighting users Champions of excellence: extremely high standards and talent density Distributed ownership: everyone owns their decisions and results Radically transparent: all information accessible, written‑first, async decisions Optimistic al medicamento: optimistic collab with genuine care Empathetic challengers: direct, caring feedback to help each other grow Bold contrarians: think differently, try new approaches Disciplined execution: decisive action with compounding focus Fight for simplicity: high‑impact processes, smart frugality Why Join Care Ops Now We are at a turning point as we prepare to support millions of members and set the standards in the industry. Here’s why now is the moment to join: dim>People: high talent density, distributed ownership, empowered Crew Leads, strong deputies, and Alan’s Care Ops Lead, Guillaume Poirier. Processes: we absorb high volumes without glitches and collaborate smoothly with Product and Sales. We trust, work hand‑in‑hand with solid external partners in France and Spain. Innovation: we are one of the few companies claiming to automate 40% of member conversations (benchmark as of end of 2025). We want to build an organization able to absorb 3 million members with a lean team of Care experts, solving problems no one else has tackled. AI & Quality at Scale: fully engaging partners for high‑quality AI‑powered service. Productivity: AI is the lever to transform productivity of both internal experts and external agents. Automation Glass Ceiling: break through the 40% ceiling to the next level. Senior Care Ops Role The Care Ops team supports the Care Community globally (France, Belgium, Spain, Canada) by providing tools, processes, and data to deliver on our roadmap and strategic plan. Care Ops is accountable for operational excellence and efficiency, enabling the Community to offer a delightful service at scale. Key Responsibilities Strategic Management of Outsourced Activities Own the strategic plan for outsourced Care activities globally, aligned with Care’s plan and ambitious goals. Engage and align external partners on Alan’s vision and Care’s strategic priorities. Lead RFP processes: scope definition, selection criteria, comparative analysis, recommendations, and contract negotiation. Planning & Operational Performance Define and maintain the Outsourcing Area roadmap and priorities. Be accountable for external partners’ operational performance (member satisfaction, productivity, SLA adherence, backlog). Own external cost management: monitor unit economics, drive cost‑per‑ticket reductions, and ensure quality. Area Leadership Lead the Outsourcing Area—Care Ops + Care Specialists. Establish clear mission, roles,šne rituals for the area. Coach and grow each member’s scope and impact. Your Skills & Experience Excellent written and verbal communication in English and French; adapt messaging for front‑line teams, C‑level, and external partners. 닉 Strong strategic thinking; translate Care’s roadmap into a clear outsourcing strategy. Proven experience leading relationships with external partners (BPOs, vendors): set expectations, challenge performance, negotiate, build trust. Excellent project management; drive multiple complex initiatives in parallel. Passionate about operational performance and process optimisation; design pragmatic solutions, iterate quickly while upholding high standards. Leadership ability: set direction, give feedback, help teammates grow. Comfortable making decisions in ambiguity; work independently in a fast‑paced environment. We’re looking for someone who has led and delivered a significant part of an operational or Care strategic plan, with clear ownership on outcomes. Experience in a tech or high‑growth environment is preferred. Direct experience with outsourcing or vendor management is a strong plus but not mandatory. Key expectations: Own a complex scope end‑to‑end. Work with multiple stakeholders (internal and external). Use data & structured thinking to make trade‑offs, drive durable improvements. Experience across multiple countries or languages is a strong plus. For this opportunity, we are aiming to hire within the D‑E level range. Benefits & Perks At Alan, good health is a basic need. We provide a stimulating environment and perks ensuring employees are happy, efficient, and spend high-quality time with co‑workers. Fair rewards: generous equity packages complement base salary (permanent contracts only). Flexible Office: offered office space, co‑working hubs, or full‑remote experience with home‑office equipment sponsorship. All tools you need: top‑of‑the‑range equipment—MacBook Pro, keyboard, laptop stand, monitor, Bose Në‑canceling headphones. Flexible vacation policy покупать & flexible working hours. Delightful health insurance—100% of the contribution covered for you and your family (permanent contracts only). Artikel Location: country‑specific commuter benefits. Learning & training opportunities—flexible policy, free books, budget for conferences.\ भन्न Parental leave—extended for all new parents (permanent contracts only). Important note: we hire people, not roles. If you feel you may not have all prerequisites but find this role matches your current or desired growth path, we encourage you to apply Not everybody will enter the recruitment process, but all—regardless of how under‑represented—should feel free to apply. 🔖 Check out our About Alan and Career pages, as well as our Medium, blog, and Glassdoor page for more info. #J-18808-Ljbffr