Country Manager France

As the Country Manager France, you’ll drive the success and growth of the France country unit by focusing on financial performance, customer relationships, team development, and operational excellence in a dynamic tech environment. You will align business objectives with customer needs and financial goals to drive overall unit performance while taking a keen interest in employee development and satisfaction. The unit is expanding into Spain, a market with great growth potential.

You will also play an important part in assessing market trends and business opportunities in the region. The France country unit has a sizeable existing customer base and still offers ample potential for commercial growth. It’s headquartered in Avignon with additional offices in Paris and Madrid. You will be expected to travel between the offices as well as spend time regularly at the Belgian global headquarters in Ghent.

KEY RESPONSIBILITIES

Strategic management of the French country unit

• Translate strategic company goals to unit strategic and operational goals and tactics, budgets and action plans.
• Provide strategic oversight and insight to direct reports, allowing them to take appropriate steps and initiatives within their respective teams. Articulate and represent company strategy and values within the unit.
• Keep abreast of and analyze industry trends, competitor activities, and economic developments to identify market opportunities and assess expansion potential.
• Collaborate closely with regional management and internal stakeholders, including Sales, Delivery Excellence and Customer Success Management to achieve alignment on strategic priorities and approach affecting the customer and way of doing business.
• Manage the unit’s profitability.
• Monitor appropriate financial and business targets, KPIs and performance metrics. Analyze unit results and provide feedback for detailed financial reports on a periodic basis, including billability of individuals, teams, and clients/projects.
• Provide regular updates to senior management on financial performance, including forecasting and variance analysis, and risk assessments.

Business and Product Growth

• Collaborate with Sales to align go-to-market strategies and drive business growth. Provide market driven insights into pricing, service offerings, and potential risks to optimize business strategy.
• Have full accountability of upselling with assigned key accounts and local customers.
• Take ownership for local product developments and the country solution standard.
• Advocate and apply the Product First mindset in the unit, ensuring contributions are made to the generic product stemming from Projects and Professional Services.

Customer relationship management

• Customer Professional Service Delivery: be E2E accountable for program success and Customer Success, working within the unit and with indirectly allocated teams.
• Build and maintain strong relationships with clients to understand their needs and expectations.
• Monitor customer road maps to ensure deliverables meet client objectives and timelines.
• Organize and participate in strategic client meetings to discuss collaboration, address concerns, and plan capacity.
• Act as escalation point for critical issues, such as delivery delays or significant quality issues, and ensure proper measurements are taken internally to resolve or mitigate.

Team management

• Formulate the optimal internal team structure and resource allocation in line with company organizational models.
• Build strong customer teams that can operate effectively.
• Guide and mentor direct reports; develop and enhance their capabilities as team leaders and coaches. Take end responsibility for growth in the unit.
• Support knowledge-sharing training initiatives and community building around company‑wide or team specific topics.
• Foster a culture of accountability, collaboration, and continuous learning within the team, processes, and practices.
• Own performance management, hiring, and succession planning for the team.
• Monitor and address adherence to company and team policies and values within the team.
• Drive employee engagement and success by fostering a positive work environment that enhances employee satisfaction. If applicable, this extends to all people at the location.
• Organize regular unit meetings and encourage appropriate unit/team-level activities.

Operational

• Collaborate with team leads to translate unit goals to clear team and operational goals.
• Ensure plans are executed, manage risks, measure team-level outcomes, and advocate data-driven decisions. Delegate work to the appropriate levels.
• Align unit activities with organ