France-based Customer Operations Team Lead

Il y a 4 jours

Paris, Île-de-France Thorlabs Temps plein

Thorlabs France seeks a Team Leader Customer Operations to guide a customer service team and uphold service quality across France and Europe. You will align local operations with European stakeholders and global teams to drive performance and customer satisfaction.

You will coach staff, manage escalations, and enable proactive customer communication across phone, email and chat while supporting quotes and order processing. Occasional travel is expected to coordinate with global offices.

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