IT Support Technician
il y a 10 heures
Job Description – IT Support Technician (Helpdesk Level 1/2) Overview As part of strengthening our client’s IT support team, we are seeking a Helpdesk Support Technician (Level 1/2) to provide both on-site and remote assistance to end users. The consultant will operate within a structured environment and will be responsible for user support, incident management, workstation deployment, and technical assistance, using established ticketing and remote-support tools. Key Responsibilities User Support & Incident Management Provide Level 1/2 proximity support to end users. Handle and follow up on incidents and service requests through the TANDEM ticketing tool. Deliver appropriate responses and solutions based on user needs. Perform diagnostics, troubleshooting, and incident resolution. Escalate issues to higher support tiers when required. Technical Support & Workstation Management Remotely access and troubleshoot workstations using Ivanti. Install, configure, and deploy desktops, laptops, and software. Deploy and install business applications on user workstations. Carry out hardware preparation tasks (imaging, setup, configuration). Manage hardware inventory and stock levels. Required Skills & Technologies Technical Skills Strong knowledge of Windows 10/11 environments. Familiarity with Ivanti for remote access and workstation management. Experience with ticketing tools, ideally TANDEM. Understanding of Active Directory (user accounts, password resets, group membership). Basic networking concepts (TCP/IP, DNS, DHCP). Experience with workstation imaging and deployment tools. Knowledge of standard office tools (Microsoft 365, Teams, Outlook). Hardware & Peripheral Knowledge Desktop/laptop assembly, configuration, and troubleshooting. Printer and mobile device support. Hardware stock and asset management. Profile Requirements Experience 1–3 years’ experience in Helpdesk / On-site Support / IT Support roles. Previous experience in a structured IT environment with SLAs and ITIL processes is a plus. Soft Skills Strong customer service orientation and communication skills. Ability to work under pressure and manage priorities. Problem-solving mindset with a proactive attitude. Team-player with strong relationship-building skills. Languages French: Fluent (role is for French-speaking environment) English: Professional working proficiency preferred Education & Certifications Degree/Training in IT, Computer Science, or equivalent experience. #J-18808-Ljbffr
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IT Support Technician
il y a 7 jours
Paris, France Glocomms Temps pleinJob Description – IT Support Technician (Helpdesk Level 1/2)OverviewAs part of strengthening our client’s IT support team, we are seeking a Helpdesk Support Technician (Level 1/2) to provide both on-site and remote assistance to end users. The consultant will operate within a structured environment and will be responsible for user support, incident...
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IT Support Technician
il y a 1 heure
Paris, France Glocomms Temps pleinJob Description – IT Support Technician (Helpdesk Level 1/2)OverviewAs part of strengthening our client’s IT support team, we are seeking a Helpdesk Support Technician (Level 1/2) to provide both on-site and remote assistance to end users. The consultant will operate within a structured environment and will be responsible for user support, incident...
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IT Support Technician — Quantum Startup
il y a 10 heures
Paris, France Alice & Bob Temps pleinA pioneering quantum computing startup in Paris is seeking an IT Support Technician to provide level 1 and 2 support at their Balard and Aubervilliers sites. The ideal candidate will have over 3 years of experience in IT support, be fluent in both French and English, and work with Windows, macOS, and Linux devices. Responsibilities include managing IT...
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IT Support Technician
il y a 10 heures
Paris, France Alice & Bob Temps pleinAlice & Bob is developing the first universal, fault‑tolerant quantum computer to solve the world’s hardest problems.The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error...
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French-Speaking Helpdesk IT Support Technician – On-site
il y a 10 heures
Paris, France Glocomms Temps pleinA leading IT solutions provider in Paris seeks an IT Support Technician to enhance their support team. The role involves providing Level 1/2 support, managing user incidents, and deploying technical solutions both on-site and remotely. Candidates should have a strong background in Windows environments and excellent customer service skills, with at least 1-3...
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Onsite IT Support Technician
il y a 10 heures
Paris, France ATG Europe Temps pleinA leading tech service provider is seeking an IT Support Technician for a temporary position at the European Space Agency in Paris. The candidate will provide on-site support for Windows and Mac OS devices, manage user requests, and maintain the Knowledge Base. Candidates must have at least 5 years of experience in IT support, strong communication skills,...
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IT Support Technician
il y a 2 jours
Paris, France Alice & Bob Temps pleinAlice & Bob are a deep tech company going through an R&D stage to build the first fault-tolerant Quantum Computer. We secured 30 million USD in funding to further develop our unique technology. We are a young team with some of the brightest scientific minds joining us straight from completing their PhD or university. Of course, we are serious about our...
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IT Support Technician
il y a 10 heures
Paris, France ATG Europe Temps pleinIT Support Technician (Temporary Position) We are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their HQ located in Paris, France. This is a temporary 6‑month position requiring full on‑site support. The successful candidate will be employed by ATG Europe (or one of its subsidiaries) and will undergo a general...
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IT Support Technician
il y a 10 heures
Paris, France ATG Europe Temps pleinWe are looking for an IT Support Technician on behalf of the European Space Agency (ESA) for their HQ located in Paris, France. Please be aware that this is a temporary sick-leave cover position for a period of 6 months. The position also requires full on-site support. Please note, the successful candidate will be employed by ATG Europe (or one of its...
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On-Site IT Support Technician
il y a 10 heures
Paris, France ATG Europe Temps pleinAn international technology company is seeking an IT Support Technician for the European Space Agency's HQ in Paris. This temporary role requires providing first and second line support for Windows and Apple devices, managing user requests, and performing inventory tasks. The ideal candidate will have at least 5 years of experience, a relevant vocational...
