IT Support Technician
il y a 2 jours
Job Description – IT Support Technician (Helpdesk Level 1/2)OverviewAs part of strengthening our client’s IT support team, we are seeking a Helpdesk Support Technician (Level 1/2) to provide both on-site and remote assistance to end users. The consultant will operate within a structured environment and will be responsible for user support, incident management, workstation deployment, and technical assistance, using established ticketing and remote-support tools.Key ResponsibilitiesUser Support & Incident ManagementProvide Level 1/2 proximity support to end users.Handle and follow up on incidents and service requests through the TANDEM ticketing tool.Deliver appropriate responses and solutions based on user needs.Perform diagnostics, troubleshooting, and incident resolution.Escalate issues to higher support tiers when required.Technical Support & Workstation ManagementRemotely access and troubleshoot workstations using Ivanti.Install, configure, and deploy desktops, laptops, and software.Deploy and install business applications on user workstations.Carry out hardware preparation tasks (imaging, setup, configuration).Manage hardware inventory and stock levels.Required Skills & TechnologiesTechnical SkillsStrong knowledge of Windows 10/11 environments.Familiarity with Ivanti for remote access and workstation management.Experience with ticketing tools, ideally TANDEM.Understanding of Active Directory (user accounts, password resets, group membership).Basic networking concepts (TCP/IP, DNS, DHCP).Experience with workstation imaging and deployment tools.Knowledge of standard office tools (Microsoft 365, Teams, Outlook).Hardware & Peripheral KnowledgeDesktop/laptop assembly, configuration, and troubleshooting.Printer and mobile device support.Hardware stock and asset management.Profile RequirementsExperience1–3 years’ experience in Helpdesk / On-site Support / IT Support roles.Previous experience in a structured IT environment with SLAs and ITIL processes is a plus.Soft SkillsStrong customer service orientation and communication skills.Ability to work under pressure and manage priorities.Problem-solving mindset with a proactive attitude.Team-player with strong relationship-building skills.LanguagesFrench: Fluent (role is for French-speaking environment)English: Professional working proficiency preferredEducation & CertificationsDegree/Training in IT, Computer Science, or equivalent experience.IT certifications are a plus (ITIL Foundation, Microsoft, CompTIA A+, etc.)
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IT Support Technician
il y a 4 jours
Paris, Île-de-France Glocomms Temps pleinJob Description – IT Support Technician (Helpdesk Level 1/2)OverviewAs part of strengthening our client's IT support team, we are seeking a HelpdeskSupport Technician (Level 1/2) to provide both on-site and remote assistance to endusers. The consultant will operate within a structured environment and will be responsible foruser support, incident...
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IT Support Technician — Quantum Startup
il y a 18 heures
Paris, France Alice & Bob Temps pleinA pioneering quantum computing startup in Paris is seeking an IT Support Technician to provide level 1 and 2 support at their Balard and Aubervilliers sites. The ideal candidate will have over 3 years of experience in IT support, be fluent in both French and English, and work with Windows, macOS, and Linux devices. Responsibilities include managing IT...
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IT Support Technician
il y a 20 heures
Paris, France Alice & Bob Temps pleinAlice & Bob is developing the first universal, fault‑tolerant quantum computer to solve the world’s hardest problems.The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error...
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IT Support Technician
il y a 2 semaines
Boulevard du Général Martial Valin, Paris, France Alice & Bob Temps pleinAlice & Bob is developing the first universal, fault-tolerant quantum computer to solve the world's hardest problems.The quantum computer we envision building is based on a new kind of superconducting qubit: the Schrödinger cat qubit. In comparison to other superconducting platforms, cat qubits have the astonishing ability to implement quantum error...
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IT Support Technician
il y a 2 semaines
Paris, France NeoXam Temps pleinIT Support Technician (M/F) - Paris * CONTEXTE* En tant que "Technicien Support IT", vous déployez et administrez les ressources nécessaires au périmètre utilisateur équipements IT, des salles de réunions, copieurs, Wifi, etc. Vous respectez les règles et procédures internes de l’entreprise, mais aussi celles des contrats passés avec les...
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IT Ops Technician
il y a 6 jours
Paris, France Aircall Temps plein**PARIS /** **G&A - 14017 - CORE TECH IT /** **APPRENTICESHIP** **/ ON-SITE** - Aircall is a place where voices are valued. Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 14,000+ customers (and growing) to make authentic, human connections....
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IT Data Centre Technician
il y a 1 semaine
Paris, Île-de-France QCS Staffing Temps pleinIT Data Centre Technician - France, Paris - Permanent ContractQCS staffing are partnered with one of the world's top AI infrastructure companies. As an organisation, our client are leading a new era in cloud computing to serve the global AI economy. They create the tools and resources for their customers requirement to solve real-world challenges and...
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Onboard IT Technician
il y a 19 heures
Paris, France OmniAccess Temps pleinA leading maritime IT provider seeks an IT Technician to oversee IT operations onboard river cruise ships for the next 2-3 years. The role requires relocating to France and involves maintaining IT infrastructure, providing support, and performing daily monitoring tasks. Ideal candidates will have hands-on experience with Windows Servers, Active Directory,...
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Customer Support Technician
il y a 1 semaine
Paris, France Universign Temps plein**Signaturit Group** is a company that is revolutionizing the way people do business through secure digital transactions. With over 250000 customers in more than 40 countries, we provide electronic signature and digital identification solutions that allow users to sign over 78 million documents digitally. As a trusted third party, we are eIDAS certified and...
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Onboard IT Technician — Shipboard Tech
il y a 19 heures
Paris, France OMNIACCESS Temps pleinAn innovative technology firm is seeking an IT Technician to join its team in France for 2-3 years. The role involves overseeing IT operations for river cruise ships, ensuring system integrity and user satisfaction. Essential qualifications include an associate degree in Computer Science, proficiency in Windows Server, and at least 2 years of relevant...