Global Customer Experience Quality Leader

il y a 17 heures


Marseille, France American President Lines Temps plein

A leading shipping and logistics company in Marseille is looking for a Global Customer Service Quality Expert to define and drive quality standards across its network. The role requires over 8 years of experience in Quality Management, with a focus on delivering exceptional customer service. Responsibilities include implementing quality frameworks, managing audits, and driving initiatives aimed at reducing customer effort. The ideal candidate will possess strong analytical skills, along with knowledge of the shipping lifecycle and quality systems.
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