Senior Engineering Manager

Overview We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: quality, experience, and re-engagement. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. Role We’re looking for an experienced and thoughtful Engineering Manager to lead our Site Reliability Engineering (SRE) team at Gorgias. This is a critical leadership role responsible for driving the reliability, observability, and security of our platform at global scale. The SRE team at Gorgias maintains the core infrastructure and services that power our product. From managing TB-scale databases and operating global Kubernetes clusters to partnering across engineering to drive best practices in incident management and delivery automation, this team is foundational to our success. You will lead a team of 7+ Senior and Staff SREs, guiding their technical and career development while ensuring we continue to scale our infrastructure with excellence. While deep expertise in every domain (reliability, observability, security) is not expected, you should bring proven leadership across these scopes and know how to support technical decision-making at scale. What You’ll Do Lead and grow a high-performing team of Site Reliability Engineers across time zones Set direction and priorities for key initiatives across reliability, observability, and security Partner with Staff+ engineers to evolve our infrastructure stack and SRE practices Own incident response processes and drive post-incident learning across engineering Oversee rollout of scalable delivery systems (CI/CD, ArgoCD, GitHub) and practices (SLIs/SLOs, chaos engineering, DR planning) Support adoption of new technologies (e.g., PostgreSQL operator, Vault/OpenBao, FinOps, GitOps) with strong change management Foster a culture of ownership, learning, and engineering excellence Collaborate closely with platform leadership and security teams to align strategy and execution Who you are 2+ years experience managing senior-level infrastructure or platform engineers 6+ years total experience in SRE, Platform, or Infrastructure Engineering roles Experience leading through ambiguity and scaling systems in high-traffic, cloud-native environments Familiarity with key areas of the Gorgias platform stack: GCP, Kubernetes, Terraform, PostgreSQL, CI/CD, observability tools Strong communication and collaboration skills, including experience working cross-functionally A pragmatic, people-first mindset with a strong sense of technical stewardship Bonus Points Experience driving SOC2 or similar compliance efforts Past work supporting production systems with 10k+ tenants or users per second Perks and Benefits 💰 Competitive salary & equity (90th percentile worldwide, go check our public salary calculator) 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country\'s appropriate PTO Laws) 🤕 Paid sick leave 🧸 Paid parental leave (16 weeks) 💻 MacBook Pro 🍽️ Personal credit card to buy lunches (we use Swile) 🏥 Private health insurance (GAN) 💆🏻♀️ Get up to €700 to set up your workstation at home 📚 Get up to €2000 of learning material and wellness support per year 🥰 Quarterly online company-wide summit and annual offsite retreats AI at Gorgias AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools and an annual L&D budget to explore new ones. AI is a multiplier to help us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias We use AI tools to assist in managing and assessing applications, with human oversight at every stage. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at accommodation@gorgias.com. #J-18808-Ljbffr