Operations Specialist

Base pay range About Zeffy Zeffy is the fastest-growing nonprofit platform in North America, helping organizations raise funds, run events, and engage donors. We are already working with more than 80,000 nonprofits and are doubling annually. Millions of people dedicate their lives to causes beyond profit, running schools, shelters, and community initiatives. Yet most still lack modern tools. We believe the greatest opportunity for technology today is to amplify the impact of nonprofits. Built on a sustainable, self‑funded model, Zeffy reaches over 1M donors monthly and grows profitably, giving us the freedom to focus fully on our mission. Nonprofit workers are heroes. They deserve the best technology, and we’re hiring top minds and top hearts to build it for them. About the Role As an Operations Specialist at Zeffy, you’ll play a critical role in protecting our platform and users as we scale across North America and expand into new markets like the UK. The challenge? As our products and payment operations expand, new fraud patterns appear and fraudsters constantly push the limits of our defenses. Your mission is to tackle anti‑fraud daily operations (70%) while cracking the operational load and finding the big, radical solutions (30%) that cut fraud detection time in half. Over the Past Few Months, Our Fraud Team Has Kept fraud losses around 1% of margin, striking the perfect balance between strong protection and healthy growth. Increased user satisfaction with fraud verifications by 10 points, reaching top‑tier market standards. Fully automated nonprofit background checks using AI‑driven workflows, speeding up onboarding and compliance. Streamlined payment dispute handling, cutting processing time by 3× through smart automation. What Creates Value In This Role Detecting new fraud patterns – hawk‑eye vigilance to spot emerging fraud types and uncover sophisticated schemes before they scale. Optimizing fraud operations – identifying inefficient controls with low ROI and replacing them with high‑impact alternatives through automation, streamlined processes or radical simplification. Improving customer experience – better communication, product improvements, and proactive measures that balance security with user satisfaction. Operations Principles At Zeffy Fast decisions, faster implementation. Full‑stack mindset. 80/20 obsession. Carte blanche to innovate. Impact > hierarchy. Preferred Experience (Qualifications) We’re looking for someone with 0‑2 years of experience in operations, back‑office functions, or customer‑facing roles, ideally in a startup, fintech, or payment company. We move fast by keeping things simple, and we want someone who shares that mindset. You bring judgment through your analytical mindset – attention to detail, investigative approach, ability to detect complex fraud patterns and dig until you find root causes. You’re an empathetic communicator with strong client focus, clear communication in French and English, and ability to build trust while handling sensitive cases. You have an operational hacker mindset, improving efficiency, automating workflows, and generating creative solutions. 💡 Research shows that candidates from under‑represented backgrounds often don’t apply for roles if they don’t check every box. If this applies to you and you are interested in the position, we’d love to hear from you What’s In It For You 5 weeks holiday per calendar year Competitive stock option program Health insurance (with Alan) Allowance for ecological transport Well‑being allowance of 270€ per calendar year Team volunteering four times per year Offices located in the heart of Paris 11ème, with the possibility of flexible, hybrid work 2‑3 days per week Off‑site summit once a year with the entire team Recruitment Process Recruiter Call (video, 45 min) Immersion Interview with our Head of Fraud (video, 1.5 h) Case Study (video or in‑person, 2 h) Cultural Interview with leadership (in‑person, 1 h) Team Lunch + Reference check Job offer Seniority level Entry level Employment type Full‑time Job function Management and Manufacturing Software Development #J-18808-Ljbffr