Senior IT Service Delivery Lead

Il y a 1 jour

Strasbourg, Grand Est, France ThoughtLabs Belgium Temps plein

ThoughtLabs Belgium is seeking an experienced IT Operations Leader to coordinate end-to-end service delivery across multi-vendor environments in France. You’ll own SLAs/OLAs, drive incident/change management, and guide the service roadmap toward stability, resilience and continual improvement.

You’ll lead operational support teams, analyze performance data, manage KPIs, and represent service performance to executive boards, ensuring audit readiness and cross-contractor collaboration.

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