Technical Support Engineer, CDI, Bordeaux

il y a 12 heures


Bordeaux, France J'aime les Startups Temps plein

Poste : Technical Support Engineer, CDI, BordeauxCompétence(s) : DéveloppementLocalité : BordeauxOffre publiée le : 10/09/2024En tant que Technical Support Engineer au sein d’une startup en forte croissance, vous serez chargé(e) de résoudre les incidents et demandes complexes des collaborateurs de nos clients, notamment pour les demandes liées à l’OS (Windows et macOS) ainsi que pour l’administration des comptes (Google Workspace, Office 365, Adobe, Dropbox, Azure AD, Atlassian, Okta, etc.).La satisfaction des utilisateurs est au centre de vos priorités.– Assurer un support aux salariés via chat (Slack ou Teams) ou visioconférence (Google Meet) pour la résolution de requêtes complexes d’assistance et d’administration des logiciels et applications.– Documenter les requêtes, les méthodes de résolution utilisées, partager ces informations, et identifier des pistes pour améliorer le support avec l’équipe technique.– Apporter votre expertise technique à l’équipe et participer à d’éventuels projets chez nos clients. #J-18808-Ljbffr


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