Global Tech

Global Tech - Service Management Lead page is loaded## Global Tech - Service Management Leadlocations: Paristime type: Full timeposted on: Posted Todayjob requisition id: JR-050876Join Pernod Ricard's Global Tech team and embark on a transformative journey aiming to support our business ambitions with valuable Tech products and services. Our global Tech team operates in an agile manner within a dynamic product organization. This is your chance to thrive in a collaborative environment, grow through upskilling and continuous development, and play a direct role in shaping the path for our industry.From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities.### **Your key missions:**You will:* Lead the implementation, evolution, and governance of ITIL-aligned processes (incident, request, change, problem, service catalog, etc.) across Pernod Ricard’s global Tech ecosystem.* Oversee the performance of service management rituals and tools (e.g., ServiceNow, Power BI, JIRA), ensuring data-driven insights and continuous service improvement.* Act as a key escalation point for major incidents and service disruptions, leading global crisis cells and driving swift resolution and communication.* Guide the effective integration of service management with agile product teams, aligning ITSM processes with product delivery models.* Lead a team of Service Managers and Coordinators, ensuring capability development and high-quality service governance across internal and external partners.### ### **If you recognize yourself in the description below, don’t wait to apply*** You bring deep expertise in IT Service Management, with strong working knowledge of ITIL (certification preferred) and experience in managing enterprise-level ITSM processes.* You are familiar with service management platforms like **ServiceNow**, reporting tools like **Power BI**, and complementary tools (JIRA, Confluence…).* You have experience managing global teams and working with external service providers in a complex, federated IT environment.* You possess strong communication and stakeholder management skills, especially when interfacing with senior Tech leadership and business units.* You are comfortable working in a fast-paced environment, with a continuous improvement mindset and a proactive approach to risk and incident management.* Experience in SAP landscapes, cybersecurity, and agile/product operating models is a plus.### ### Wait, there’s more…We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies.**Job Posting End Date:****Target Hire Date****:**2026-04-01**Target End Date**:Pernod Ricard is a worldwide leader in the spirits industry, with consolidated sales of €11.6 Billion in 2024, blending traditional craftsmanship, state-of-the-art brand development, and global distribution technologies. Our comprehensive portfolio of premium brands includes Absolut vodka, Ricard pastis, Ballantine’s, Chivas Regal, Royal Salute, and The Glenlivet Scotch whiskies, Jameson Irish whiskey, Martell cognac, Havana Club rum, Beefeater gin, Malibu liqueur and Mumm and Perrier-Jouët champagnes.We are a business with a soul: a company with family values, deeply rooted in our terroirs and legacy. We drive the long-term growth of our brands with full respect for people and the environment, while empowering our 19,500+ employees around the world to be ambassadors of our purposeful, inclusive and responsible culture of authentic conviviality.Our shared purpose, mission, ambition and culture define who we are and drive our collective success.
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