CX Ops
il y a 9 heures
Veesion is experiencing rapid growth following its Series B funding round. To develop and achieve its objectives, Veesion must reinvent its post-sale customer journey and unlock its clients' potentialTo support this goal, the post-sale departments have just been restructured. We are now looking for someone capable of transforming them into departments of excellence.Within the Revenue Operations team, you will support Customer Experience (CX) Managers in transforming and structuring their department by optimizing processes, tools, data, and cutting-edge technologies. Working closely with CX Product Managers, you will help deliver an exceptional customer journeyMissionsYou will drive CX processes: from their design to identifying improvement opportunities. Leveraging the Tech RevOps team, you will ensure their proper implementation in our technology stack (Salesforce, Zendesk...).Using advanced technologies, you will be obsessed with automating repetitive actions, allowing CX teams to focus on creating valueYou will be responsible for CX enablement, developing and maintaining a knowledge base (training materials, playbooks, templates...) and ensuring individual contributors and managers stay up to date.You will help CX Managers define performance standards and transform data into business decisions.You will support CX Managers in their strategic organizational decisions (workforce planning, team structure) and commercial decisions (new product launches, portfolio management...).You will lead key initiatives directly impacting Veesion\'s results, such as the customer anti-churn plan or CX team efficiency initiatives.You possess over 5 years of experience in Customer Support and/or Customer Success operations roles.You are accustomed to using technology (AI, Zendesk, automations...) to reduce service costs.You're passionate about conducting analysis, developing structural recommendations, and implementing them effectively.You enjoy challenging the status quo.You are a team player with excellent listening skills, capable of bringing Managers on board with your vision.You have project management experience and enjoy structuring things.You are fluent in English.Experience in the retail sector is a plus.Recruitment ProcessHR InterviewCase Study (around 2-3h of work) and onsite restitutionMeeting with CX managersReference CallSwile meal voucher card to make your daily life easier.Transportation subsidy: 50% coverage of public transport costs.Comprehensive health insurance from day one.Supportive culture that values diversity, equity, and inclusion.Fast-paced, motivating environment with growth opportunities.Prime office location in the heart of Paris (Beaubourg). #J-18808-Ljbffr
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CX Ops
il y a 1 semaine
Paris, Île-de-France Veesion Temps pleinVeesion is experiencing rapid growth following its Series B funding round. To develop and achieve its objectives, Veesion must reinvent its post-sale customer journey and unlock its clients' potentialTo support this goal, the post-sale departments have just been restructured. We are now looking for someone capable of transforming them into departments of...
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CX Ops
il y a 1 semaine
Paris, France Veesion Temps pleinVeesion is experiencing rapid growth following its Series B funding round. To develop and achieve its objectives, Veesion must reinvent its post-sale customer journey and unlock its clients' potential!To support this goal, the post-sale departments have just been restructured. We are now looking for someone capable of transforming them into departments of...
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CX Operations Manager SaaS
il y a 6 jours
Paris, Île-de-France Shiftmove Temps pleinAt Shiftmove, we're building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe.To achieve this, we're looking for a CX Operations Manager (f/m/d)...
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CX Operations Manager SaaS
il y a 7 jours
Paris, Île-de-France Vimcar Temps pleinAtShiftmove, we're building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe.To achieve this, we're looking for aCX Operations Manager (f/m/d)to...
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CX Operations Manager SaaS
il y a 4 jours
Paris, Île-de-France Shiftmove Temps pleinAtShiftmove, we're building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe.To achieve this, we're looking for aCX Operations Manager (f/m/d)to...
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CX Operations Manager SaaS
il y a 4 semaines
Paris, France Shiftmove Temps pleinAt Shiftmove, we’re building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe. To achieve this, we're looking for a CX Operations Manager...
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Product Ops
il y a 2 semaines
Paris, Île-de-France Seyos Temps pleinDescription Notre client est une fintech de gestion affiliée au Groupe Crédit Agricole qui simplifie, sécurise et améliore les finances des TPE-PME françaises, en conformité avec les dernières réglementations en vigueur.Projet hybride par essence, leur solution digitale et humaine s'évertue à prendre le meilleur de deux mondes complémentaires : la...
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AI-Driven CX
il y a 9 heures
Paris, France Kolecto Temps pleinUne fintech innovante à Paris recherche un(e) professionnel(le) expérimenté(e) en automatisation et gestion de projet pour optimiser les parcours clients. Vous jouerez un rôle clé dans l'interaction entre le Marketing et le Customer Experience tout en analysant des données pour améliorer les services. Les candidats doivent avoir une expérience solide...
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Operations performance and AI lead
il y a 10 heures
Paris, France Kolecto Temps pleinQui sommes-nous ? Kolecto est une fintech de gestion affiliée au Groupe Crédit Agricole qui simplifie, sécurise et améliore les finances des TPE-PME françaises, en conformité avec les dernières réglementations en vigueur. Projet hybride par essence, notre solution digitale et humaine s'évertue à prendre le meilleur de deux mondes complémentaires :...
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Operations performance and AI lead
il y a 7 heures
Paris, France Kolecto Temps pleinQui sommes-nous ? Kolecto est une fintech de gestion affiliée au Groupe Crédit Agricole qui simplifie, sécurise et améliore les finances des TPE-PME françaises, en conformité avec les dernières réglementations en vigueur. Projet hybride par essence, notre solution digitale et humaine s'évertue à prendre le meilleur de deux mondes complémentaires:...
