Product Owner FTC

The M&E MBO Product Owner is responsible for defining, delivering, and continuously improving the MBO & associated finance systems product capabilities that underpin the financial and operational flows for our global Meetings & Events business.

This role owns the product lifecycle for how our mid-back office is configured and built out to support M&E financial processes, and how data flows from upstream M&E operational booking flows or platforms into downstream finance systems accurately and automatically.

Working closely with M&E operations, Finance, Technology, and platform vendors, the role ensures our MBO and associated finance systems capabilities are scalable, automated, and aligned to the needs of our M&E teams and customers globally.

Please note this is a 12 month fixed term contract.

What You'll Do

• Own the global product roadmap for the M&E mid and back office and associated finance systems, with a primary focus on our MBO and how it supports M&E financial processes and downstream flows.
• Define and communicate the product vision, strategy, and roadmap in alignment with the M&E Single Operating Model programme and the broader Finance Systems strategy.
• Translate business requirements into well-defined user stories and acceptance criteria for development & QA teams.
• Participate actively in sprint planning, reviews, and retrospectives, maintaining a continuous and well-groomed backlog.
• Work closely with adjacent Finance Systems product managers across invoicing, payments, and finance modules to ensure M&E requirements are represented consistently across the wider product portfolio.
• Act as the escalation point for M&E product prioritisation and cross-product dependency management.
• Use data and insights to define and track key success metrics. Prioritise initiatives that deliver real-world business and customer value.
• Identify opportunities to improve automation across M&E operational and financial workflows, reducing manual intervention and improving consistency across markets.
• Proactively solicit feedback from stakeholders and end users on an ongoing basis, incorporating insights into backlog prioritisation and roadmap planning to drive continuous improvement.
• Stay current with industry trends, emerging technologies, and best practices relevant to M&E operations and finance systems, continuously identifying opportunities to improve our product approach and delivery.

Requirements Management

• Collaborate with M&E operational leaders, regional market teams, Finance stakeholders, and the wider Finance Systems product team to gather, analyse, and document requirements.
• Facilitate discovery workshops to understand current state M&E processes and define the target state.
• Ensure requirements are clearly documented and communicated to the technical team in a format that enables accurate and efficient delivery.
• Continuously review and refine requirements based on feedback received throughout delivery.
• Development Oversight
• Work closely with technical and development teams to ensure the successful and timely delivery of M&E MBO features and enhancements.
• Conduct regular sprint reviews and participate actively in the agile development process.
• Act as the key finance systems product contact for M&E operational platform and MBO vendors, aligning vendor roadmaps and delivery plans with internal priorities.
• Work closely with M&E operational leaders, regional market teams, Finance stakeholders, and Finance Systems colleagues to understand pain points, prioritise enhancements, and validate outcomes.
• Solicit feedback from stakeholders on an ongoing basis, incorporating insights into backlog prioritisation and roadmap planning.
• Support M&E commercial, customer and onboarding teams with clear definitions of product capabilities and constraints.
• Support L2/L3 support teams with product knowledge, issue prioritisation, and root cause resolution.

Testing & Quality Assurance

• Define testing requirements and work closely with QA teams to ensure the product meets high quality standards before release.
• Ensure defects are clearly documented, prioritised, and resolved in a timely manner.
• Conduct and coordinate user acceptance testing to validate that delivered features meet stakeholder expectations.

Analytics & Reporting

• Track and report on key performance indicators related to M&E MBO platform performance and adoption.
• Use data and insights to inform prioritisation decisions and demonstrate the value delivered by the product team.
• Regularly review performance metrics with stakeholders to refine the roadmap and ensure delivery remains aligned to business outcomes.
• Continuously