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Systems and Networks Specialist
Il y a 2 mois
Job Title: Systems and Networks Specialist
Company: Fiducial Cloud
We are a leading provider of services to small businesses and professionals, with expertise in various fields such as law, accounting, finance, and IT.
**Job Summary:**
We are seeking a skilled Systems and Networks Specialist to join our team in Aix-en-Provence. As a key member of our support team, you will be responsible for providing technical assistance to our clients and working on innovative projects.
**Key Responsibilities:**
- Provide technical support to clients via ticketing system and documentation
- Process and prioritize client requests and incidents following ITIL processes
- Resolve incidents based on available documentation and escalate when necessary
- Collaborate with the team to develop and implement technical solutions
**Requirements:**
- Minimum 2 years of experience in a CDS environment
- Familiarity with ITIL V3 or V4 Foundation
- Strong written and verbal communication skills
- Experience with Windows and Linux systems, Exchange/Zimbra mail, network supervision, backups, VMs, and advanced networking concepts
**What We Offer:**
We provide a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.
