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EUC & Security Tools Administrator H/F/X

Il y a 3 mois

Paris, Île-de-France Clarins Temps plein

EUC & Security Tools Administrator H/F/X

Are you ready to infuse your career with enthusiasm?

As a prominent global player in the skincare and cosmetics industry, Clarins embodies a rich family heritage, characterized by a strong commitment to innovation and a spirit of independence.

Role Overview:

Position to be filled promptly

Location: Paris 17

Within the IT Infrastructure, Cyber, and Market (IT ICM) team of the group's Information Systems, the EUC & Security Tools Administrator is tasked with ensuring the operational integrity of:

  • The tools that govern the end-user computing landscape (administration, monitoring, software updates, applications, repositories, etc.)
  • The various components of end-user computing (including laptops, desktops, smartphones, operating systems, and global software layers), along with workstation security measures (Antivirus, Endpoint Detection & Response, Web filtering, Mobile Device Management)
  • Actively contributing to the definition, implementation, and deployment of diverse standards in collaboration with technical project managers and local security teams.

Key Responsibilities:

Mission 1: Operational Oversight

  • Oversee and manage End-User Computing operations across all Clarins locations (offices, manufacturing sites, boutiques, and remote/home offices).
  • Collaborate with strategic suppliers (e.g., Microsoft, Apple, Dell).
  • Maintain robust vendor relationships to leverage expertise and resources.
  • Provide technical support and assist with hardware/software installations.
  • Work alongside IT team members and departments to ensure seamless IT service delivery.
  • Provide necessary information for audit remediation.
  • Serve as the primary contact for internal clients regarding EUC-related inquiries.
  • Collaborate with the CISO and Security Team to update and secure end-user devices.
  • Mentor junior colleagues.
  • Maintain end-user computing components and services (devices, operating systems, software, patch management, licenses, mobile device management, printing solutions, asset management, security tools, etc.).
  • Manage Microsoft services (Active Directory, GPO, Azure AD, Intune, O365) for optimal security and performance.
  • Stay informed about emerging technologies and participate in evaluations of new solutions.
  • Conduct feasibility studies and perform regular reporting (e.g., SLA).
  • Manage licenses.
  • Troubleshoot and resolve technical issues by identifying root causes and minimizing downtime.
  • Challenge suppliers to ensure efficient IT service delivery.
  • Manage level 2 and 3 incidents, review support trends, and implement improvements.
  • Assist in disaster recovery and cyber attack planning/testing.
  • Occasional travel to Clarins sites may be required.

Mission 2: Project Support & Coordination

  • Engage in technical projects, identifying needs, evaluating efforts, and contributing to task completion.
  • Manage and deliver infrastructure projects within established timelines and budgets.
  • Oversee project lifecycles, from initiation to production, coordinating with global, regional, and internal teams.
  • Propose integration solutions for Clarins Infrastructure and Security.
  • Produce and maintain technical documentation for implemented solutions.
  • Supervise external service providers and adhere to internal project methodologies.

Mission 3: Policy Application, Enforcement & Control

  • Ensure proper implementation and adherence to group-defined standards.
  • Document technical solutions and update documentation during development and corrective actions.
  • Collaborate with the CISO to enforce security policies.
  • Propose enhancements to processes, standards, and services.

Mission 4: Reporting Activities

  • Report technical activities to the System and Networks Manager.
  • Regularly update status and progress related to End-User Computing to requesters, project managers, and stakeholders.

This role may require occasional off-hours work for maintenance purposes.

Candidate Profile:

  • Strong oral and written communication skills in English, capable of leading operational and project activities, and explaining complex technical concepts to non-technical users.
  • Collaborative and empowering, fostering a positive working environment and removing barriers.
  • Customer-oriented with a solid understanding of business requirements, processes, and practices.
  • Flexible and open-minded, with strong troubleshooting and problem-solving skills.
  • A team player with international work experience, well-organized, and able to work under pressure.
  • Capable of working in a project mode and managing cross-functional subjects.

Qualifications:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Over 10 years of IT experience, with more than 5 years as an End-User Engineer.
  • Extensive technical knowledge in End-User Computing Services, technical architecture, infrastructures, applications, and services.
  • Experience in an international environment.
  • Proficiency in desktop engineering and support.
  • Technical expertise in:
    • Active Directory, GPO, SCCM, AD Azure, O365, and Intune.
    • Protocols such as LDAP, SNMP, SMTP, NTP, KERBEROS, RADIUS, FTP, and Secure FTP.
    • Multi-Factor Authentication.
    • Operating systems like Windows OS, Mac OS, iOS, and Android devices.
    • Printing Technologies.
    • Security tools such as Certificates, BitLocker, MBAM, Palo Alto Global Protect, Zscaler, Forescout, and Cortex.
    • Scripting (e.g., PowerShell).
    • Networking (LAN & WIFI Network, IP subnetting, Routing, VLANs, Wifi, 802.1x, Client VPN, SSL).
    • Thin Client/Citrix/VMware technologies.
    • Information management and data classification.
    • VPNs and remote access.
    • Firewalling, XDR Protection, and content filtering.
    • Security policy knowledge and experience.
  • Familiarity with COBIT/ITIL standards.
  • Fluent English language skills.

What We Offer:

  • 70 years of expertise in beauty and spa, with the Clarins and myBlend brands.
  • Unique products and innovative services.
  • A commitment to Social & Environmental Responsibility embedded in our core values.
  • A caring and inclusive corporate culture.
  • Development and training opportunities.
  • Attractive compensation and benefits.
  • A flexible work environment, with options for remote working.

If you possess a curious mind, a desire to excel, and the ambition to tackle new challenges, we invite you to consider this opportunity.

At Clarins Group, we are dedicated to enhancing the lives of our employees and customers. Inclusion and diversity are integral to our core values, and we strive to create an environment where everyone can reach their full potential and perform at their best. We welcome applications from all backgrounds.

Our job offers are accessible to candidates with RQTH status. If you have a disability that requires us to adapt our recruitment process, please reach out to us.

To learn more about our group and our commitments to people and the planet, please visit our website.