Logistic Operations Coordinator

il y a 5 jours


Le Thillay, Île-de-France Vinted Temps plein

About the Position

The Central Logistic Operations Coordinator plays a crucial role in overseeing the CO Agent team to ensure customer satisfaction and maintain the company's standards for delivery lead time and performance.

Key Responsibilities

  • Recruit, train, and supervise team members
  • Set individual and team goals
  • Organize regular team meetings and develop team members' skills through continuous training
  • Ensure process compliance and response times
  • Optimize processes to improve service quality
  • Monitor and analyze performance indicators (KPIs)
  • Collect and analyze customer and DSP feedback to identify areas for improvement
  • Propose and implement corrective and preventive actions
  • Collaborate with other departments to enhance the customer experience
  • Manage and optimize CO Agent teams' tools with Product/Tech teams
  • Prepare regular reports on performance and present results and recommendations for improvement plans

Requirements

  • Demonstrate fluency in English
  • Exhibit excellent project management and process improvement skills
  • Show proficiency in written and oral communication techniques
  • Motivate and supervise a team effectively
  • Apply problem-solving and quick decision-making skills
  • Exhibit excellent listening and understanding of customer needs
  • Handle stressful situations and conflicts effectively

About Vinted

Vinted is the largest online international C2C marketplace in Europe dedicated to second-hand fashion, with millions of registered members spanning 22 markets in Europe and North America.

How You'll Grow

Vinted offers an Individual Learning Budget, allowing you to invest in your continuous professional development with a yearly sum equal to 10% of your annual salary.

Our Culture

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities, and life experiences.

What We Offer

The Vinted Group offers a competitive salary range of 17,47 - 21,15 gross per hour and a range of benefits, including a lunch voucher card, private health insurance, and frequent team-building events.



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