Central Logistics Operations Coordinator

Il y a 2 mois


Le Thillay, Île-de-France Vinted Temps plein
About the Role

We are seeking a highly skilled Central Logistic Operations Coordinator to join our team at Vinted. As a key member of our logistics operations team, you will be responsible for supervising and leading the CO Agent team to ensure seamless delivery experiences for our customers.

Key Responsibilities
  • Recruit, train, and evaluate team members to ensure they meet customer expectations and uphold company standards.
  • Set individual and team goals to drive performance and improve service quality.
  • Organize and lead regular team meetings to discuss progress, address challenges, and provide feedback.
  • Develop team members' skills through continuous training and coaching.
  • Ensure process compliance and response times to meet customer needs.
  • Optimize processes to improve service quality and reduce costs.
  • Monitor and analyze performance indicators (KPIs) to identify areas for improvement.
  • Collect and analyze internal customer and DSP feedback to inform process improvements.
  • Collaborate with other departments to enhance the customer experience.
About You
  • Demonstrate fluency in English and excellent communication skills.
  • Exhibit excellent project management and process improvement skills.
  • Show proficiency in written and oral communication techniques.
  • Motivate and supervise a team effectively.
  • Apply problem-solving and quick decision-making skills.
  • Exhibit excellent listening and understanding of customer needs.
What We Offer
  • The opportunity to benefit from our share options programme.
  • 25 working days of holiday.
  • Newest MacBook models.
  • Mental and emotional health support through the Mindletic app.
  • Lunch voucher card.
  • Private health insurance.
  • Frequent team-building events.
  • A personal monthly budget for shopping on Vinted.
Working at Vinted

Vinted is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities, and life experiences.

The salary range for this position is €17.47 - €21.15 gross per hour.



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