Reservation Manager
il y a 3 semaines
Join Accor, a leading hospitality company with over 230,000 experts worldwide, and be part of a team that creates unforgettable experiences for our guests.
Job Summary:We are seeking a highly skilled Reservation Executive to join our team. As a key member of our reservation department, you will be responsible for planning room reservations, ensuring optimal room revenues, and coordinating all duties and responsibilities of the reservation department.
Key Responsibilities:- Plan and coordinate room reservations to maximize room revenues.
- Ensure proper selling techniques and strategies are utilized to achieve revenue goals.
- Coordinate all duties and responsibilities of the reservation department to ensure accuracy and efficiency.
- Monitor and analyze occupancy forecasts to identify trends and opportunities.
- Develop and implement strategies to optimize room sales and revenue.
- Provide exceptional customer service to guests and respond to their queries in a timely and efficient manner.
- Supervise and delegate work to reservation associates to ensure seamless operations.
- Ensure that all reservations are recorded accurately and in accordance with standard procedures.
- Perform additional responsibilities as delegated by management.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Knowledge of hospitality industry trends and best practices.
- Ability to work collaboratively as part of a team.
As a Reservation Executive with Accor, you will have the opportunity to work with a global hospitality leader, develop your skills and expertise, and be part of a dynamic and supportive team.
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il y a 1 semaine
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