Reservation Supervisor

il y a 6 jours


IssylesMoulineaux, Île-de-France Accor Temps plein
Job Title: Reservation Supervisor

Join our team as a Reservation Supervisor at Sofitel Al Hamra Beach Resort, where you will be responsible for supervising all incoming and outgoing room reservation requests and ensuring they are attended to as per hotel standards and procedures.

Key Responsibilities:
  • Guest Service: Provide a distinctive service through communication and sales skills to attract guests and enhance their loyalty, improving the hotel's image and increasing revenue.
  • Reservation Management: Supervise and report all guest comments or complaints, and manage any guest complaint in a professional manner, resolving it to the guest's satisfaction and recording it.
  • Team Management: Supervise and report all guest comments or complaints, and manage any guest complaint in a professional manner, resolving it to the guest's satisfaction and recording it.
  • Administrative Tasks: Maintain a clean and tidy working area, share daily activity highlights with the manager, and conduct/attend a daily line up briefing with the reservation team.
  • Quality and Productivity: Achieve Quality Tools Yield Management performance with reservations team, and provide updated reports and statistics to the management and other departments.

About Sofitel Al Hamra Beach Resort

Sofitel Al Hamra Beach Resort is a luxurious hotel located in a beautiful beachfront setting. We offer a range of amenities and services to our guests, including a private beach, outdoor pool, and fitness center.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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