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Project Coordinator

Il y a 3 mois


Paris, Île-de-France SFR Temps plein

Job Title: Project Coordinator - Operations Management

Company: SFR

Overview: As part of the B2B Executive Division at SFR, you will join a dedicated team focused on the digital transformation of enterprises and service providers. The objective is to penetrate new markets by delivering high-speed fixed and mobile solutions, alongside specialized services such as Cloud computing, cybersecurity, Internet of Things (IoT), and Customer Relationship Management (CRM).

In the Customer Experience Division, you will play a crucial role in overseeing Technical and Operational workflows, particularly in the areas of Voice, Unified Communications, and Services. This will involve close collaboration with teams from Customer Relations, Network Operations, and Engineering.

Key Responsibilities:

  • Develop and document cross-departmental processes in partnership with IT, Marketing, Deployment, and Customer Relations teams.
  • Facilitate the implementation and ongoing enhancement of these processes.
  • Engage with various business units to understand and fulfill their requirements.
  • Supervise two operational team members.
  • Provide specialized knowledge during service launches to assess impacts within your area of responsibility.

Candidate Profile: To be successful in this role, you should possess a background in project management or substantial experience in managing projects:

  • Strong analytical capabilities.
  • Expertise in project management frameworks.
  • Ability to synthesize information effectively.
  • Meticulous in formalizing and tracking progress.
  • Excellent communication skills, both verbal and written.
  • Proficient in risk identification and escalation.

Soft Skills: In addition to technical skills, you should demonstrate:

  • Leadership qualities.
  • Assertiveness in decision-making.
  • A genuine ability to foster teamwork.
  • Comfort in collaborative environments.