Design Team Lead

il y a 4 semaines


Paris, Île-de-France LiveWire Temps plein
Job Summary

The role of the EMEA Service and Maintenance Lead will be to oversee all Service and Maintenance aspects of the brand in the region. This position works directly with LiveWire Dealers as well as other internal LiveWire service functions.

Key Responsibilities
  • Develop and implement service best practices and procedures to best support the dealer network within their required functions.
  • Responsible for educating and training the network when new service and warranty content is delivered.
  • Provide Customer and Dealer product information through the organization to effect resolution and customer satisfaction.
  • Perform pre- and post- litigation motorcycle inspections, work with customers and dealers to help resolve customer concerns with repeat warranty claims and/or excessive days out of service before a lawsuit is filed and identify whether aftermarket parts may be contributing to the conditions giving rise to the potential legal claim or lawsuit.
  • Supports targeted dealer training and dealer skill set improvement.
  • Commitment to gaining or improving the skills necessary to function and thrive in a team environment, supports Technical Service goals, delegates responsibilities and empowers team members to make Technical as well as Goodwill decisions when appropriate.
  • Develops and implements standardized processes and tools including benchmarking and motorcycle industry best practices.
  • Collaborates with key cross-functional stakeholders (service engineering, engineering, quality, manufacturing, & P&A to provide input, feedback and mutual support.
  • Opening, Overseeing and closing service tickets in our CRM.
  • Key contact point for our Parts and Accessories business (process lead owner for the region).
  • Overseeing Apparel process and fulfilment.
  • Being the key contact person between Sales and Operations when it comes to parts inventory and moment from the US to EU and EU to the dealer.
Requirements
  • Motorcycle Mechanic Institute Graduate preferred.
  • Typically requires a minimum 5 years of related experience in a service function with knowledge of technical services, warranty, consumer affairs.
  • Prefer experience equivalent to a master level technician.
  • SAP system knowledge.
  • Basic understanding of motorcycles, service, repair, and culture.

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