Complex Claims Coordinator
il y a 1 semaine
Descartes Underwriting is a leading provider of innovative insurance solutions, leveraging cutting-edge technology and expertise to mitigate climate-related risks. Our team of industry veterans and scientists collaborate to deliver exceptional underwriting excellence.
We have secured a prominent position in parametric insurance for weather and climate-related risks, utilizing machine learning, real-time monitoring from satellite imagery, and IoT. Following a successful Series B raise of $120M USD, we launched Descartes Insurance, a 'full stack' insurer licensed to underwrite risk by the French regulator ACPR.
With a growing corporate client base (400+ and counting), our diverse team is headquartered in Paris and operates out of 17 global offices in North America, Europe, Australia, Singapore, Hong Kong, and Japan. Descartes is trusted by a panel of A-rated (re)insurers to carry out its activities.
About Your RoleAs a Claims Manager, you will play a pivotal role in building the claims structure and coordinating a wide range of claims across all Descartes branches, geographies, and clients. This includes natural catastrophes, cyber incidents, and various other risks, spanning Europe, North America, and Asia.
You will work closely with insurance key function holders, developing a deep understanding of Descartes' structure and offering. This includes both Descartes Insurance and our MGA structure, Descartes Underwriting. A rigorous understanding of each branch and risk carrier's specificities will be essential in monitoring claims of various nature.
When dealing with international claims, you will liaise with all parties abroad, being mindful of the international legal framework, cultural, and language specificities.
Key Responsibilities- Coordinate all parties involved in claims handling, including external stakeholders (brokers, clients, lawyers, reinsurers, adjusters) and internal teams (legal, risk, underwriting, and finance).
- Develop a deep understanding of Descartes' structure and offering, including both Descartes Insurance and our MGA structure, Descartes Underwriting.
- Process and optimize the claims handling structure to achieve customer satisfaction, reliability, auditability, and efficiency for the organization.
- Grow a network of partners to build our claims handling capabilities related to our growing product range (from natural perils to cyber) and structured guarantees.
- Participate in the design of outstanding, tech-driven claims handling processes to deliver the best client experience in the BtoB space and robust financial and technical reporting.
We are seeking a highly skilled and experienced Claims Manager to join our team. The ideal candidate will have a master's degree from a tier-1 Engineering school or Business school and 5-10 years of experience in a claims-related position.
Candidates with experience from a loss adjustment firm, a brokerage claims team, or an insurance company claims practice are preferred. Fluency in English and French (written and verbal communication) is required, with a good command of one additional language (e.g., Spanish) valued.
Excellent inter-personal and communication skills, strong analytical capabilities, and financial acumen are essential. Results-oriented, high energy, and self-motivated individuals with the ability to work in a dynamic and multi-cultural environment are encouraged to apply.
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