Service Delivery Manager
il y a 5 jours
Job Summary
The Manager of the Operational Unit is responsible for leading a team of agents to achieve service delivery targets for beneficiaries. Key responsibilities include:
• Organizing the activity of agents to achieve service delivery targets
• Leading the activity and results of the service, with a focus on quality improvement and timely processing
• Motivating and engaging team members in a positive and constructive work environment, with a focus on serving beneficiaries
• Supervising, leading, and proposing actions to improve performance
• Managing relationships with key partners of the Operational Unit
The Manager is an integral part of the management community of CAF du Var, contributing to the implementation of the company's project and actions.
Requirements
• Experience in management or team leadership is highly valued
• Ability to positively influence team members and drive change to achieve strategic objectives
• Strong communication and interpersonal skills, with the ability to build relationships with team members, colleagues, and partners
• Autonomous with a strong sense of accountability, with the ability to report to management and provide feedback from the field
Additional Information
• Salary: 5B (€ euros per month)
• Location: TPM (La Garde, La Beaucaire, or La Rode)
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