Technical Solutions Engineer
il y a 4 semaines
We are seeking a highly skilled Technical Solutions Engineer to join our team at Datadog. As a Technical Solutions Engineer, you will be responsible for assisting technical prospects and customers with any technical questions about Datadog. You will work directly with Datadog's Premier Customer base, engaging with them via standard technical support channels, as well as participating in cadence calls, conferences, and various side projects.
You will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to a rapidly growing team, Datadog, and to our customers. At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table.
We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. As a Technical Solutions Engineer, you will be responsible for:
- Responding to client technical troubleshooting requests (live troubleshooting / chat / tickets) on our fast-paced team while continuing to educate our clients on the use of the platform.
- Developing relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment.
- Debugging and reproducing issues and diving into the 600+ integrations that Datadog works with.
- Expanding on our library of documentation and knowledge-based articles for a variety of technologies.
- Driving product conversations based on needs and problems learned during client interactions.
- Participating in routine health check meetings with Premier Customers.
A critical thinker who defaults to a client-centric approach, experienced in multi-channel technical support at a SaaS company (2+ years of related experience), with some programming experience and a basic knowledge of Linux, self-motivated, detail-attentive, and have a desire for continuous learning. If you're passionate about technology and want to grow your skills, we encourage you to apply.
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