Technical Support Specialist
il y a 4 jours
Axway is an enterprise integration company that has been digitally transforming organizations for over 20 years. We are looking for a skilled Technical Support Specialist to join our team.
Job SummaryWe are seeking a highly motivated and experienced Technical Support Specialist to work on Automator in our IT Operations Management entity. The successful candidate will have excellent customer service skills, effective problem-solving abilities, and a strong technical background.
Responsibilities- Investigate and analyze customer issues to identify root causes
- Develop and implement solutions that meet production constraints
- Communicate effectively with R&D teams to resolve complex issues
- Manage customer cases and provide timely updates
- Contribute to the development of customer satisfaction initiatives
- Degree in Computer Science or Information Systems or equivalent experience
- At least 2 years of experience in computer science
- Knowledge of Unix, Linux, and Windows platforms
- Experience with network connectivity and communication protocols
- Familiarity with Python and API code development
- SQL database knowledge is an asset
- Ongoing training and professional development opportunities
- A dynamic and virtual work environment
- High level of ownership and accountability
This salary estimate is based on industry standards and market trends. Compensation may vary depending on location, experience, and other factors.
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