Technical Support Specialist

il y a 4 jours


Puteaux, Île-de-France Axway Temps plein
Overview

Axway is an enterprise integration company that has been digitally transforming organizations for over 20 years. We are looking for a skilled Technical Support Specialist to join our team.

Job Summary

We are seeking a highly motivated and experienced Technical Support Specialist to work on Automator in our IT Operations Management entity. The successful candidate will have excellent customer service skills, effective problem-solving abilities, and a strong technical background.

Responsibilities
  • Investigate and analyze customer issues to identify root causes
  • Develop and implement solutions that meet production constraints
  • Communicate effectively with R&D teams to resolve complex issues
  • Manage customer cases and provide timely updates
  • Contribute to the development of customer satisfaction initiatives
Qualifications
  • Degree in Computer Science or Information Systems or equivalent experience
  • At least 2 years of experience in computer science
  • Knowledge of Unix, Linux, and Windows platforms
  • Experience with network connectivity and communication protocols
  • Familiarity with Python and API code development
  • SQL database knowledge is an asset
Benefits
  • Ongoing training and professional development opportunities
  • A dynamic and virtual work environment
  • High level of ownership and accountability
Estimated Salary: $85,000 - $110,000 per year

This salary estimate is based on industry standards and market trends. Compensation may vary depending on location, experience, and other factors.


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