Guest Relations Supervisor
il y a 6 jours
At the Fairmont Olympic Hotel, we're seeking a skilled Guest Relations Supervisor to join our team. As a champion of the Accor Live Limitless (ALL) Program, you'll be responsible for driving membership enrollment, training new colleagues, and ensuring seamless guest experiences.
Key Responsibilities:
- Act as the hotel's ALL Program champion, communicating updates and initiatives to colleagues and guests.
- Initiate efforts to drive ALL membership enrollment and ensure new colleagues are set up on ALL Campus.
- Train new Front Office colleagues and assist Front Desk Managers with on-going training initiatives.
- Perform high-level anticipatory services, attending to special requests from guests and the hotel.
- Collaborate with Front Desk Managers to ensure proper room assignment and thorough review of arrival reservations.
- Work closely with Front Office, Housekeeping, and Food & Beverage departments to ensure guests have memorable interactions.
What's in it for you:
- $26.21 per hour + $500 Bonus paid after six months of successful employment.
- Employee travel program offering discounted rates in Fairmont and Accor hotels worldwide.
- Parking and Public transportation discounts.
- Paid meal breaks with complimentary meals served in our staff dining room.
- Learning programs through our Academies.
- Medical, dental, vision insurance available for all full-time colleagues and their families.
- 401K Retirement plans with a 4% match for all colleagues.
- Opportunity to develop your talent and grow within your hotel and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities.
Qualifications:
- Previous experience in guest relations, customer service, loyalty, or hospitality required.
- Luxury hotel experience is an asset.
- Excellent interpersonal and communication skills.
- Experience with a Opera and Hotel loyalty program is an asset.
- Strong problem-solving abilities and the ability to remain calm and composed under pressure.
- Exceptional attention to detail and organization skills required.
- Passion for guest service, strong guest service orientation, and training skills required.
- Proficiency in all MS Office programs required.
Physical Aspects of Position:
- Must be able to stand on feet throughout the shift, with intermittent periods of walking.
- Must be able to occasionally lift and carry up to 25 lbs at shoulder height.
- Must be able to occasionally push/pull up to 75 lbs.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
We are an equal opportunity employer. All offers contingent on background check and E-Verify.
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