Field Service Engineer
il y a 4 semaines
We are seeking a highly skilled and motivated Field Service Engineer to join our team in France. As a Field Service Engineer, you will be responsible for providing exceptional customer service and technical support to our clients in the field.
Key Responsibilities- Install, troubleshoot, and maintain Cytek instruments and equipment with a high level of proficiency.
- Manage technical needs of customers and deliver service excellence.
- Conduct regular site visits, maintain accurate records, and identify opportunities for improvement.
- Collaborate with customers to understand their needs and contribute to the development of Cytek products.
- Manage daily schedules, prioritize urgent customer needs, and communicate effectively with customers.
- Complete business-related transactions, including Field Service Reports and Instrument Qualification Reports, in a timely and accurate manner.
- Manage personal service spare parts inventory and maintain a high level of accuracy.
- Develop skills in troubleshooting complex systems and adapt to new technologies.
- Bachelor's degree in Engineering, Life Sciences, or a related field.
- 2 years of experience in troubleshooting and repairing Life Science equipment and/or integrated systems.
- Work experience with electrical or mechanical equipment is highly preferred.
- Previous experience in Flow Cytometry Repair is a plus, but not required.
- Basic understanding of biology as it relates to flow cytometry.
- Professional level English and fluency in French is a must; other European languages are preferred.
- Proficiency in Microsoft Office Suite.
- This is a full-time position with evening and weekend work required as job duties demand.
- This job entails a high volume of traveling - up to 75% of the time.
- Individual should be able to travel on commercial airlines, train, rental/leased car to fulfill job duties.
- Individual should be able to lift 12-15kgs with ease and work in a standing position for 4 hours at a time.
Cytek Biosciences is a leading company in the field of cell analysis, committed to advancing cancer and cell biology research using full spectrum flow cytometry. We value inclusion and diversity, and our team represents many diverse cultures, backgrounds, and viewpoints. We are committed to our employees and to the communities we serve worldwide.
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