Global Service Coordinator
il y a 3 semaines
About the Role
We are seeking a highly skilled Field Service Coordinator to join our team at Wärtsilä. As a key member of our global organization, you will play a critical role in managing and coordinating the maintenance operations of our Field Service department.
Key Responsibilities
- Lead and coordinate Field Service activities, including personnel, spare parts, costs, and time.
- Coordinate multiple service jobs simultaneously.
- Support field service personnel when they are assigned on a job and take responsibility for briefing and debriefing of the engineers before and after the jobs.
- Plan and prepare projects, monitoring Field Service KPIs.
- Act as the contact person for customers from project kick-off to invoicing.
- Communicate with the customer, our engineers, and sales during the delivery of Field Service jobs.
- Promote effective communication with other departments (technical Service, Sales proposal, Sales, Contract and Project Management etc.) to, according to needs and requirements, ensuring the satisfaction of internal and external customers.
- Follow-up and supervise needed actions to secure customer satisfaction regarding Field Service jobs assigned.
- Follow-up the service work orders until invoicing, including change orders, technical documentation, timesheets, travel expenses, and vendors invoices.
- Manage all jobs in SAP and CRM (ServiceWorkForce) from an administrative standpoint.
- Ensure that engineers execute the work according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer procedures.
Requirements for the Position
- Mechanical Knowledge (i.e. technical School with Field Service Engineer experience, or bachelor's degree in engineering).
- Technical understanding of marine products and services, and/or internal combustion engines is a plus.
- Experience in project management.
- Easy with standard office software, and ideally skilled on SAP & Salesforce.
- Strong interpersonal skills to communicate daily with many different internal and external stakeholders.
- Previous experience in people management.
- Strong problem-solving skills and the ability to work under pressure.
- Good organizational and multitasking abilities.
- Excellent customer service skills.
- Fluent English.
About Wärtsilä
At Wärtsilä, we value diversity and are committed to supporting an inclusive work community. We believe in continuous learning and teamwork, and we offer development opportunities to help you grow beyond your potential. We are a world leader in marine technology and are committed to enabling sustainable societies through innovation in technology and services.
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