Technical Customer Support Specialist
il y a 4 semaines
SOPHiA GENETICS is a pioneering company that harnesses the potential of data to revolutionize healthcare. As a Technical Customer Support Specialist, you will be at the forefront of this mission, working closely with our international team to deliver exceptional support to customers worldwide.
Main Responsibilities:- Provide timely and accurate first-level support to customers, ensuring seamless communication and resolution of technical issues.
- Master customer communications, including ticket preparation, triaging, and follow-up.
- Collaborate with cross-functional teams to troubleshoot and resolve complex customer requests.
- Report product malfunctions and manage account management requests.
- Facilitate communication between different SOPHiA GENETICS teams and create/update support documentation.
- Bachelor's degree in Computer Science, Informatics, or equivalent technical background/experience.
- Excellent communication and problem-solving skills.
- Fluent in English and French to a business level.
- Customer-oriented, with attention to detail and patience when handling difficult cases.
- Team player with a strong ability to collaborate and communicate effectively.
- Join a dynamic and international working environment with a collaborative atmosphere.
- Be part of a company driven by purpose, with a mission to democratize Data-Driven Medicine.
- Enjoy a fast-growing company with plenty of opportunities for personal growth and development.
Apply now with your CV and any supporting information. Suitable qualified candidates will be invited through an interview and screening process. All resumes MUST be submitted in English for successful review.
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