Customer Service Representative

il y a 7 jours


SaintMathieudeTréviers, Occitanie, France Econocom Temps plein

About the Role

We are seeking a highly organized and detail-oriented individual to join our commercial team as a Customer Service Representative. In this role, you will be responsible for managing customer relationships through various channels, including phone, email, and CRM/EDI tools.

Key Responsibilities

  • Manage customer relationships and resolve issues in a timely and professional manner
  • Process customer orders through our ERP system
  • Coordinate inventory management and anticipate customer demand
  • Plan and track shipments with transportation providers and logistics teams
  • Generate and track invoices
  • Manage administrative tasks related to RFPs
  • Coordinate travel arrangements for managers and sales teams

About You

To be successful in this role, you will have:

  • A proven track record in a similar role
  • Knowledge of CRM software
  • Proficiency in office tools
  • Ability to prioritize tasks and meet deadlines
  • Excellent communication skills, both written and verbal
  • Attention to detail and organizational skills
  • Fluency in English is a plus

About Us

Econocom Factory, a subsidiary of the Econocom group, is a leading provider of refurbished smartphones, computers, tablets, and smartwatches. With over 37 years of experience, we are committed to environmental sustainability and have adopted a circular economy model, sourcing over 85% of our products in France.



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