Customer Service Representative
il y a 7 jours
About the Role
We are seeking a highly organized and detail-oriented individual to join our commercial team as a Customer Service Representative. In this role, you will be responsible for managing customer relationships through various channels, including phone, email, and CRM/EDI tools.
Key Responsibilities
- Manage customer relationships and resolve issues in a timely and professional manner
- Process customer orders through our ERP system
- Coordinate inventory management and anticipate customer demand
- Plan and track shipments with transportation providers and logistics teams
- Generate and track invoices
- Manage administrative tasks related to RFPs
- Coordinate travel arrangements for managers and sales teams
About You
To be successful in this role, you will have:
- A proven track record in a similar role
- Knowledge of CRM software
- Proficiency in office tools
- Ability to prioritize tasks and meet deadlines
- Excellent communication skills, both written and verbal
- Attention to detail and organizational skills
- Fluency in English is a plus
About Us
Econocom Factory, a subsidiary of the Econocom group, is a leading provider of refurbished smartphones, computers, tablets, and smartwatches. With over 37 years of experience, we are committed to environmental sustainability and have adopted a circular economy model, sourcing over 85% of our products in France.
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