Sales Associate

Nordson Corporation is a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed.

1. Provide commercial support to PA Field Service Technicians and PA Sales Specialists in assigned regions to help customers, create, submit, and track quotations, maintenance contracts, and installations.
2. Invoice services and spare parts based on service reports.
3. Monitor service/parts orders and resolve customer complaints, if needed.
4. Manage PA customer accounts (tele-sales).
5. Report all activities and customer data in CRM (C4C) systems to ensure complete transparency.
6. Keep C4C databases updated and work with C4C ticketing systems, including invoicing C4C service agreements.
7. Identify opportunities for maintenance contracts by proactively analyzing customer data in C4C and sharing with relevant teams.
8. Coordinate repair orders of hot melt systems with Nordson workshops in Maastricht and Lueneburg.
9. Support PA management teams by analyzing results and creating regular reports.
10. Identify sales potential and trade-in opportunities by analyzing customer data in C4C and sharing with relevant teams.
11. Interface with Aftermarket and Sales teams and PA EMEA Customer Project Engineers to maximize sales, spare parts, and maintenance contracts.
12. Advise on new markets, changes in existing markets, competitor activities, and needs for new or redesigned Nordson hardware.
13. Establish working relationships with adhesive suppliers and partners.
14. Initiate and coordinate action plans to drive profitable growth.

1. At least an Associate's Degree in a commercial discipline or equivalent, and ideally longstanding (5-10 years) experience as an Associate in Sales.
2. Customer- and service orientation.
3. Computer skills and ERP knowledge (SAP/C4C).
4. Ability to respond quickly and process all customer requests.
5. Good all-round experience in customer and account management through remote working methods and tools.
6. 5+ years of experience in customer service for technical industries.
7. Experience and proven track record in managing customers via telephone, email, and social media.
8. Good written and verbal communication skills (local language and English).
9. Independent working style and solution-oriented thinking.
10. Very good organizational skills.
11. Willingness to take responsibility.
12. Resilience and flexibility.
13. Very good ability to work in a team.