Experienced Customer Experience Manager

il y a 3 jours


Strasbourg, Grand Est, France Audensiel Temps plein

Audensiel is seeking a Customer Experience Manager to support its clients in digital transformation projects.

Audensiel, a multi-specialist player in digital transformation, business consulting and technology consulting, requires an experienced Customer Experience Manager to support its clients in all sectors of activity in France and internationally.

Key responsibilities include:

  • Establishing professional relationships with clients to achieve ongoing client satisfaction
  • Maintaining the quality and monitoring of systems already deployed
  • Working closely with the Insurance Manager, Technical Coordinator and Customer Service Team Leader in the consolidation of the team schedules
  • Implementing and ensuring the proper application of the maintenance contract or contractual warranty
  • Motivating teams around the service to render to our customers
  • Planning, supervising and reporting to clients the various actions carried out or to be carried out on the systems

Votre profil

A bachelor's degree in computer science, science or customer relations, with at least 3 years of significant experience on similar topics in ticketing and/or the public transport sector.

Audensiel is committed to combating all discrimination and promoting diversity and equal opportunities.


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