Client Services Operations Manager
il y a 1 mois
Overview:
The role of the Service Delivery Manager is crucial in ensuring optimal service provision and operational efficiency for our esteemed clients. This position involves a range of responsibilities aimed at enhancing service quality and client satisfaction.
Key Responsibilities:
- Oversee service delivery and enhance operational workflows for a key client.
- Work in close partnership with client stakeholders to align on expectations and deliverables.
- Revamp delivery frameworks and participate in both capacity and fixed-mode agreements.
- Develop and maintain knowledge management tools to support service excellence.
- Design and execute production methodologies and tools to streamline processes.
- Assess service performance metrics and ensure adherence to quality standards.
- Manage team capabilities and workforce skills to meet service demands.
- Compile insights and reports for executive meetings.
Candidate Profile:
- A Bachelor's degree in a relevant engineering discipline.
- In-depth understanding of IT operations, technologies, and industry practices.
- Proven experience in leading teams and managing projects effectively.
- Proficiency in English is essential.
Compensation: Competitive salary range of 45k€ - 55k€.
Work Environment:
- Flexible hybrid working arrangements.
- Support for sustainable commuting options.
- Access to social and cultural engagement activities.
- Employee referral incentives.
- Immediate availability of vacation and RTT.
- Opportunities for integration events and team-building activities.
- Meal vouchers provided.
- Commitment to professional growth and development.
About Atos: Atos is a collective of dedicated professionals focused on leveraging digital innovations to benefit clients and society at large. Our mission is to build dependable digital infrastructures that empower businesses globally.
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