Service Operations Manager
il y a 1 mois
Role Overview:
The Service Delivery Manager is responsible for overseeing the efficient delivery of services to a key client, ensuring that operations are optimized to meet their needs.
Key Responsibilities:
- Oversee service delivery and enhance operational efficiency for a significant client.
- Work in close collaboration with client stakeholders to align objectives.
- Revamp delivery frameworks and participate in capacity and fixed-mode agreements.
- Develop and maintain knowledge management tools to support service delivery.
- Design and implement production workflows and tools to streamline processes.
- Assess service performance and uphold quality standards.
- Manage workforce capabilities and skill development.
- Prepare reports and insights for executive meetings.
Candidate Profile:
- Degree in engineering or a related field.
- In-depth understanding of IT operations, technologies, and methodologies.
- Proven experience in leading teams and managing projects.
- Proficient in English communication.
Compensation: Competitive salary ranging from 45k€ to 55k€.
Work Environment:
- Flexible hybrid working arrangements.
- Support for eco-friendly commuting options.
- Access to social and cultural engagement activities.
- Employee referral incentives.
- Immediate availability of vacation and RTT days.
- Opportunities for team-building and internal events.
- Meal vouchers provided.
- Professional growth and development initiatives.
About Atos: Atos is a dedicated team of professionals committed to leveraging digital solutions to empower clients and contribute positively to society. Their focus on advancing essential initiatives drives them to establish robust digital infrastructures for businesses globally.
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