IT Service Manager

il y a 1 mois

Huningue, Grand Est, France D-ploy Temps plein
About D-ploy

D-ploy is a dynamic and innovative IT and Engineering Solutions company with a strong presence in the EMEA region and the USA. We pride ourselves on delivering exceptional services and solutions to our clients, building trusted partnerships within the IT community, and optimizing our customers' IT productivity.

Job Description

We are seeking a part-time IT Service Manager to join our team. As the primary connection between service delivery and the business, you will be responsible for delivering IT services, systems, and applications to the business. You will interact with global experts to deliver support and enhancements in the network, infrastructure, database, and SQL database areas.

Key Responsibilities
  • Act as the primary connection between service delivery and the business for all shopfloor IT systems, in particular MES
  • Deliver IT Services, Systems and Applications to the Business
  • Interact with Global experts to deliver Support and enhancements in the Network, Infrastructure, Database & SQL database areas
  • Contribute to the Demand Management Process to deploy new services: understand Business needs, clarify requirements, align with vendors, do security analysis. Assist with onboarding process of new applications, define new services in SNOW.
  • Develop and enhance relationships with key stakeholders (in close alignment with the Huningue IT team), actively manage their expectations & monitor satisfaction levels
  • Ensure adherence to quality standards as defined by the IT Organization
  • Ensure adherence with Security and Compliance policies and procedures in scope
Requirements
  • Bachelor's degree or equivalent experience in Computer Science, Engineering, or related area
  • Over 2 years of experience in Service management or a similar role
  • IT knowledge is required
  • Strong fundamental knowledge in main IT areas
  • Good understanding of business processes
  • ServiceNow experience
  • Flexible and team oriented person
  • Collaborative and creative individual who owns and solves problems creatively, can communicate his/her ideas and results very effectively to colleagues and stakeholders
  • Experienced working in multinational teams, i.e. sensitive of cultural differences and adaptable
  • Fluency in English and French (spoken and written)
  • Candidates have to declare Criminal record extract not older than three months
Benefits
  • Broad range of activities, tasks, and projects
  • Vouchers (B-day voucher, wedding, and new born surprise)
  • Fishing for Friends program - our referral program
  • Refreshments in the D-ploy office
  • Further development and professional advancement
  • Friendly and international working environment
  • Company-sponsored events
  • Competitive salary and various benefits

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