Emplois actuels liés à Concierge Operations Manager - IssylesMoulineaux, Île-de-France - Accor
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Concierge Operations Manager
Il y a 2 mois
Job Summary:
We are seeking a highly skilled and experienced Concierge Operations Manager to join our team at Sofitel Noosa Pacific Resort. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service to our guests.
Key Responsibilities:
- Supervise and support the Concierge team to ensure excellent customer service and high standards of performance.
- Monitor the appearance, standards, and performance of the Concierge team members, with a focus on training and teamwork.
- Ensure team members have a strong knowledge of the local area and its attractions.
- Maintain good communication and working relationships with all hotel areas, including Housekeeping, Food and Beverage, and Maintenance.
Requirements:
- Supervisory or management experience within a Concierge or Front Office role, preferably in a luxury hotel environment.
- Demonstrated experience in providing superior service standards and requirements, with a focus on customer satisfaction.
- Experience using Hotel Property Management Systems and other relevant software.
- Strong computer skills, particularly in Microsoft Office Suite.
- A strong knowledge of the community, area, and region, including local attractions and amenities.
What We Offer:
- A competitive salary and benefits package, including generous discounts on food and beverage, accommodation, and travel.
- A comprehensive training and development program, including opportunities for career advancement.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The opportunity to work with a global hospitality leader, with a network of over 4,000 properties in more than 90 countries.
