Concierge Team Lead

il y a 3 jours


IssylesMoulineaux, Île-de-France Accor Temps plein

Job Summary:

We are seeking a highly skilled and experienced Concierge Supervisor to join our team at Alwadi Hotel Doha, a luxurious MGallery boutique hotel located in the heart of Qatar's capital. As a Concierge Supervisor, you will be responsible for providing exceptional guest experiences, ensuring seamless operations, and leading a team of Concierges to deliver outstanding service.

Key Responsibilities:

  • Supervise and Direct Concierge Activities: Oversee the daily operations of the Concierge team, ensuring that all tasks are completed efficiently and effectively.
  • Provide Information and Recommendations: Offer expert advice on hotel services, local attractions, restaurants, and other relevant information to guests, with a focus on promoting the hotel's own amenities and services.
  • Ensure Lobby Maintenance: Maintain the lobby area, ensuring it is clean, tidy, and well-organized, with ashtrays emptied regularly.
  • Coordinate Paging and Communication: Coordinate the paging of guests in the lobby and Food & Beverage outlets, ensuring seamless communication and service delivery.
  • Manage Concierge Team Scheduling: Prepare efficient work and vacation schedules for the Concierge team, taking into account project occupancy, forecasts, and large group movements.
  • Lead by Example: Demonstrate exceptional leadership skills, ensuring that the Concierge team is motivated, productive, and provides outstanding service to guests.
  • Problem-Solving and Communication: Handle guest complaints and issues, liaising with department heads or executive management as needed.
  • Administrative Tasks: Print shift reports, prepare guest arrival and departure information, and follow up on trace reports.
  • Adhere to OH&S Policies: Ensure that the Concierge team adheres to Occupational Health and Safety policies and procedures.

Requirements:

  • Service-Focused Personality: Possess a strong service-oriented mindset and a passion for delivering exceptional guest experiences.
  • Leadership Experience: Previous experience in a leadership role, preferably in a similar hospitality or customer service environment.
  • Interpersonal and Problem-Solving Skills: Demonstrate strong interpersonal and problem-solving abilities, with the ability to lead by example and motivate the Concierge team.
  • Cultural Competence: Possess a deep understanding of and ability to work in a multicultural environment.
  • Professionalism: Maintain a high level of professionalism, even in the face of constant interruptions and challenging situations.

  • Concierge Team Lead

    il y a 2 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary:The Concierge Team Lead is responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service to our guests. This role requires a strong leader who can supervise and support the Concierge team, monitor their performance, and maintain good communication with all hotel areas.Key...

  • Chief Concierge

    il y a 3 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and experienced Chief Concierge to join our team at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's services and amenities meet the highest standards.Key ResponsibilitiesLeadership and Supervision: Supervise and...

  • Chief Concierge

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and experienced Chief Concierge to join our team at Accor. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our concierge services.Key ResponsibilitiesConcierge Services Management: Supervise and direct the activities...

  • Concierge Operations Manager

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary:We are seeking a highly skilled and experienced Concierge Operations Manager to join our team at Sofitel Noosa Pacific Resort. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operations of the Concierge team and providing exceptional service to our guests.Key Responsibilities:Supervise and...

  • Concierge Manager

    il y a 6 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and experienced Chief Concierge to join our team at Accor. As a key member of our hotel's management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesSupervise and Direct Concierge Team: Lead and manage the Concierge, Bell...

  • Concierge Manager

    il y a 6 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job SummaryWe are seeking a highly skilled and experienced Chief Concierge to join our team at Accor. As a key member of our hotel's management team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.Key ResponsibilitiesSupervise and Direct Concierge Team: Lead and manage the Concierge, Bell...

  • Hospitality Team Lead

    il y a 5 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **About Accor**Accor is a leading hospitality company that values diversity and inclusion in the workplace.**Your Role and Responsibilities**As a Guest Relation Supervisor at Accor, you will be part of a dynamic team that strives to deliver exceptional customer experiences.**Key Responsibilities:**Lead a team of hospitality professionals to ensure seamless...

  • Lead Concierge

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    AccorInvest Brasil S/A is committed to fostering a dynamic and fulfilling workplace, offering numerous avenues for career advancement and personal development. We pride ourselves on providing competitive salaries and appealing benefits to our valued team members.If you aspire to join a team focused on delivering exceptional experiences to our guests, we...


  • Issy-les-Moulineaux, Île-de-France AccorCorpo Temps plein

    About the RoleWe are seeking a highly skilled Tech Lead Data Engineer to join our Data Engineering team at AccorCorpo. As a Tech Lead, you will be responsible for leading a team of Data Engineers and overseeing the development and implementation of Big Data projects.Key ResponsibilitiesLead a team of Data Engineers to design, develop, and implement Big Data...

  • Housekeeping Team Lead

    il y a 5 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    **Job Summary**We are seeking a highly motivated and experienced Housekeeping Supervisor to join our team at AccorHotels. As a key member of our Housekeeping department, you will be responsible for leading a team of Room Attendants and ensuring that our high standards of cleanliness are maintained.**Key Responsibilities**Supervise a large team of Room...

  • Culinary Team Lead

    il y a 5 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    About the Role:We are seeking a highly skilled and experienced Chef de Partie to join our team at Mercure Oxford Hawkwell House. As a key member of our culinary team, you will be responsible for leading the preparation and presentation of high-quality dishes, managing a section of the kitchen, and supporting the Head and Sous Chef in a fast-paced...

  • Guest Services Team Lead

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    About Us At our company, we strive to deliver exceptional hospitality experiences in the heart of the Canadian Rockies. Our vision is to be the premier destination for both guests and employees alike. Your Role: Guest Services Team Lead As a Guest Services Team Lead, you'll play a vital role in ensuring smooth and efficient operations at our front desk....

  • Housekeeping Team Lead

    il y a 3 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Elevate Guest Experiences as a Housekeeping Team Leader Sofitel Noosa Pacific Resort, renowned for its 5-star luxury and world-class amenities, seeks a dedicated Housekeeping Team Lead to oversee our turndown operations. This role is integral to ensuring the impeccable standards that define our resort experience. Your Responsibilities: Lead daily...

  • Restaurant Team Lead

    il y a 5 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary:We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team at Alwadi Hotel Doha, a luxurious MGallery boutique hotel located in the heart of Qatar's capital. As a Food and Beverage Supervisor, you will be responsible for leading your team to create unforgettable dining experiences for our guests.Key...

  • Housekeeping Team Leader

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Pullman and Mercure Brisbane King George Square stands as Brisbane's premier contemporary hotel, boasting 438 well-appointed rooms, extensive conference facilities accommodating up to 1000 guests, and a variety of dining options including Goldfinch Restaurant, Street Café, and the acclaimed Rooftop Bar, Sixteen Antlers. At AccorHotels,...

  • Housekeeping Team Leader

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Pullman and Mercure Brisbane King George Square stands as Brisbane's premier contemporary hotel, featuring 438 well-appointed rooms, extensive conference facilities accommodating up to 1000 guests, and a variety of dining options including Goldfinch Restaurant, Street Café, and the award-winning Rooftop Bar, Sixteen Antlers. At...

  • Housekeeping Team Leader

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Company Overview Pullman and Mercure Brisbane King George Square stands as Brisbane's premier contemporary hotel, featuring 438 well-appointed rooms, extensive conference facilities accommodating up to 1000 guests, and a variety of dining options including Goldfinch Restaurant, Street Café, and the award-winning Rooftop Bar, Sixteen Antlers. At...

  • Reservations Sales Team Leader

    il y a 4 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Join Our Team at AccorAs a part of the renowned Accor network, we are dedicated to providing exceptional hospitality experiences. Our establishment features a variety of accommodations, a lively dining venue, and state-of-the-art meeting facilities, all designed to enhance the guest experience.Position: Reservations Sales SupervisorThis role is ideal for an...

  • Guest Services Team Lead

    il y a 2 semaines


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    About Mövenpick Resort Phan Thiet Mövenpick Resort Phan Thiet is situated in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort boasts proximity to a romantic beach with fine white sand and emerald green sea water, offering visitors breathtaking natural scenery and a refreshing atmosphere. Your Role: Guest Services Team...

  • Hospitality Team Lead

    il y a 5 jours


    Issy-les-Moulineaux, Île-de-France Accor Temps plein

    Job Summary:We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at the Mercure Bridgwater Hotel. As a key member of our Food and Beverage department, you will be responsible for driving business growth and ensuring exceptional customer service.Key Responsibilities:Lead a small team of staff, setting high standards...