Cybersecurity Consultant

il y a 4 heures


Paris, Île-de-France Trend Micro Incorporated Temps plein

Trend Micro Incorporated, a global cybersecurity leader, seeks a highly skilled Cybersecurity Consultant to join its team. This role offers the opportunity to make a significant impact in the rapidly evolving field of cybersecurity.

About Trend Micro

With over 7,000 employees across 65 countries, Trend Micro has established itself as a trusted partner for organizations seeking to protect their digital assets. Our commitment to innovation and customer satisfaction drives us to deliver cutting-edge solutions that address the most pressing cybersecurity challenges.

Job Description

We are looking for a talented professional with a strong background in technical account management or post-sales support to fill this key role. As a Cybersecurity Consultant, you will be responsible for providing proactive technical support to our premium customers, ensuring they receive the best possible service to secure their IT estates.

  • Main Responsibilities:
  • Provide regular health checks and share threat intelligence reports with customers.
  • Build strong relationships with customers and onboard new customers to Trend platforms, including Vision One.
  • Act as a customer advocate, representing their needs internally.
  • Offer guidance, consultancy, technical support, and problem resolution during onboarding and implementation projects.
  • Supply customers with technical updates, monthly/quarterly case reviews, threat assessment/advisories, and training on product & threat.
  • Educate customers on enhancements/bug-fixes and escalate, manage, and progress technical support cases where necessary.
  • Collaborate with account managers to identify expansion opportunities and risk.
  • Present to all levels of a customer organisation, up to C-level, and run Proof of Concept (POC) on Trend Micro solutions and products.
  • Contribute to customer support improvement initiatives and projects.
Requirements

To succeed in this role, you should have:

  • A strong work ethic and a desire to learn and develop your career within cybersecurity.
  • At least 3 years of experience in post-sales technical support, technical account management, or a related field.
  • Practical knowledge of Linux, Windows, and networking.
  • Excellent interpersonal skills and customer service orientation.
  • Good problem-solving skills with a strong attention to detail.
  • The ability to work comfortably in a fast-paced, high-pressure environment under minimal supervision.
  • Fluency in written and spoken English and French.

We offer a competitive salary, estimated at $80,000 - $110,000 per annum, depending on experience and location, along with opportunities for growth and professional development in a dynamic and supportive environment. If you are passionate about technology, possess excellent communication skills, and thrive in a challenging yet rewarding role, we encourage you to apply.



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