Language Learning Operations Manager
il y a 6 heures
Cercle des Langues, a leading language learning startup in France, is seeking an experienced operations manager to oversee the delivery of high-quality language lessons. With a unique methodology and personalized approach, our company has grown rapidly since its inception four years ago.
About Cercle des LanguesAt Cercle des Langues, we believe that language learning can unlock individual potential. Our mission is to become the EdTech reference for language learning in France and internationally. We offer a comprehensive range of services, including customized lesson plans, virtual classrooms, and AI-powered tools. As part of our team, you will have the opportunity to contribute to shaping the future of language education.
Job DescriptionThe Language Learning Operations Manager will be responsible for ensuring the smooth operation of our language learning services. This includes coordinating teacher recruitment, training, and evaluation; managing teacher performance and quality assurance; and implementing processes to improve efficiency and customer satisfaction.
You will work closely with our pedagogy team to develop and refine our methodologies and curricula, ensuring they meet the highest standards of quality and relevance. Your expertise in CRM, LMS, product management tools, and startup software will be invaluable in driving innovation and excellence in our operations.
Responsibilities- Coordinate teacher recruitment, training, and evaluation to ensure high-quality teaching staff
- Develop and implement processes to improve efficiency and customer satisfaction
- Collaborate with the pedagogy team to develop and refine methodologies and curricula
- Manage teacher performance and quality assurance to maintain exceptional standards
- Analyze data to identify trends and areas for improvement, informing strategic decisions and operational enhancements
To succeed in this role, you will require:
- At least 4 years of experience in operations management or a related field
- Excellent communication and interpersonal skills, with the ability to build strong relationships with teachers, customers, and internal stakeholders
- A proven track record of improving efficiency and customer satisfaction through process optimization and innovation
- Strong analytical skills, with the ability to interpret data and inform strategic decisions
- Fluency in English (or French) and proficiency in additional languages a plus
We are committed to creating a dynamic and supportive work environment that fosters growth, innovation, and excellence. As a member of our team, you can expect:
- A competitive salary ranging from €50,000 to €70,000 per year, depending on experience
- A generous benefits package, including health insurance, paid time off, and professional development opportunities
- The chance to work with a talented and passionate team, making a meaningful impact on the lives of language learners worldwide
- Ongoing support and mentorship to help you achieve your career goals
- A comprehensive induction program to ensure a smooth transition into your new role
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