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Software Implementation and Training Leader

Il y a 2 mois

Paris, Île-de-France Accor Hotels Temps plein
IT Operations and Support Specialist

Your journey with Fairmont Udaipur Palace begins here.

Job Summary

We are seeking an IT Operations and Support Specialist to join our pre-opening team. As a key member of our IT department, you will be responsible for providing frontline PC and server troubleshooting, resolving IT issues for end users, and modifying configurations, utilities, and software default settings.

Key Responsibilities
  • Provide frontline PC and server troubleshooting and resolve IT issues for end users.
  • Modify configurations, utilities, and software default settings.
  • Support and administer Windows Servers.
  • Backup and optimize database.
  • Perform regular system health checks and capacity studies to ensure optimum performance of servers and network.
  • Provide in-house guest IT-related matter troubleshooting.
  • Install, test, and configure new workstations, peripheral equipment, and software.
  • Assist with PC setup, IT system, and access for onboarding of new users.
Other Responsibilities
  • Be aware of the hotel fire and life safety/emergency procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.
  • Maintain a high standard of personal appearance and hygiene at all times.
  • Perform other reasonable duties assigned by the Management.
Qualifications
  • Diploma in Information Technology.
  • Minimum 1 year of relevant experience.
  • Good reading, writing, and oral proficiency in English language.
  • Proficient in MS Excel, Word, and PowerPoint.
  • Knowledge of Windows Operating System.
Competencies
  • Good communication skills.
  • Service-oriented with an eye for details.
  • Ability to work effectively and contribute in a team.
  • Self-motivated and energetic.
  • Well-presented and professionally groomed at all times.